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National Automatic Merchandising Association (NAMA)

Founded in 1936, NAMA is the association representing the $34.9 billion US convenience services industry. With nearly 1,000 member companies — including many of the world’s most recognized brands — NAMA provides advocacy, education and research for its membership.
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More Info on National Automatic Merchandising Association (NAMA)

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In addition to its role as an advocacy voice for the convenience services industry, the National Automatic Merchandising Association (NAMA) hosts the annual NAMA Show, a self-service solution experience for B2B operators and B2C enterprises, and CTW,  designed specifically for operators and suppliers to collaborate on how to elevate OCS and pantry offerings. 

Videos

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Industry veteran turned consultant Bob Tullio asks vending, micro market and office coffee service operators to share what they saw and learned during the 2018 NAMA Show.
May 2, 2018
This is Convenience Services
In Las Vegas, NAMA debuted This is Convenience Services, a video designed to illustrate fundamental shifts in our newly rebranded industry. This video will help tell our story...
April 23, 2018
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Industry veteran turned consultant Bob Tullio asks vending, micro market and office coffee service operators to share what they saw and learned during the 2018 NAMA Show.
April 19, 2018
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Oct. 20, 2017
Register Now For NAMA's Coffee, Tea & Water Show
Registration is open for NAMA’s Coffee, Tea & Water (CTW) show, the largest event dedicated to the $4 billion U.S. coffee services industry. This year, NAMA has created a custom...
Aug. 2, 2016
Come to the NAMA Fly In! An Update With Eric Dell
VendingMarketWatch Editor Emily Refermat sits down with NAMA's SVP of Government Affairs, Eric Dell, to discuss the upcoming NAMA Fly In taking place next week in Washington, ...
July 8, 2016
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(CHICAGO) October 9, 2015 – NAMA’s Board of Directors met with multiple White House offices Wednesday, October 7 during Advocacy in Action 2015, the association’s Public Policy...
Oct. 9, 2015
New NAMA Chair Talks Big Ideas
Longtime industry member Howard Chapman, vice president/division manager of Royal Cup Coffee and new NAMA Chair, talks big ideas with VMW Editor Emily Refermat. Click here to ...
June 29, 2015
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NAMA recently awarded Mark Dieffenbach of The Hershey Company with the prestigious Industry Person of the Year Award 2015. Dieffenbach sits down with VMW Editor Emily Refermat...
March 30, 2015
What You Need To Know About The Final Calorie Disclosure Rule
Emily Refermat, editor of Automatic Merchandiser and VendingMarketWatch.com, asks NAMA’s Senior Vice President of Government Affairs Eric Dell to explain some key points of the...
Dec. 19, 2014

Blogs

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As a newcomer to Automatic Merchandiser magazine and VendingMarketWatch.com, I was especially looking forward to attending this year's NAMA OneShow in Las Vegas. Over the past...
May 4, 2017
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Lately, we have heard a lot about advocacy as NAMA geared up for its first Fly In, an open invitation for any member of the association to come to Washington, D.C. and talk to...
July 23, 2015
Vitality Vending's Brent Farrell testifying in front of the Vermont Senate Finance Committee.
Let me introduce you to Brent Farrell, the owner of Vitality Vending in the State of Vermont and someone who understands the importance of relationships when it comes to advocating...
May 7, 2015
Emily Refermat
Dallas, TX, has hosted quite possibly the best NAMA CoffeeTea&Water show I have ever attended. One key indicator was that on Wednesday, the tradeshow floor was packed with exhibitors...
Nov. 13, 2014
Tom Britten is president of Britten Management Services, based in Zephyrhills, Fla. He is a full service consultant to the food and vending industry. He can be reached at 813-469-5437; email: tombritten@msn.com.
Force vend is a condition where the vending operator programs the machine not to give a refund after inserting payment, but not making a selection. This practice is considered...
Oct. 17, 2012
It has been six years since U.S. schools began removing soda from vending machines. This was a controversial move. Some observers claimed it would create financial hardships for...
Aug. 15, 2012
The upcoming State of the Coffee Service Industry Report will be one of the most positive stories Automatic Merchandiser will provide in recent history. Refreshment service veterans...
Aug. 1, 2012
Thick in the throes of researching the state of the coffee service industry, it’s safe to say the refreshment service industry overall has weathered the challenging economic environment...
July 25, 2012
Facebook’s initial public offering last week has raised a lot of questions about how the social media Website will raise revenue.
May 16, 2012
As predicted, last week’s National Automatic Merchandising Association (NAMA) OneShow was the most dynamic gathering for automatic merchandising in many years.
May 2, 2012

Articles

© Endeavor Business Media
NAMA CTW podcast
From the supplier’s area, dubbed the Connection Hub, to the lineup of speakers, to the education sessions, NAMA's CTW for 2024 has been reimagined to help operators thrive in ...
Oct. 22, 2024
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More than 100 convenience services leaders from 32 states will convene in Washington, D.C., this week for the 2024 NAMA Fly-In and Advocacy Summit.
July 22, 2024
NAMA
Four key observations from the NAMA Show 2024
The 2024 NAMA Show in Dallas was notable for several reasons, including attendee turnout and trade show floor exhibits, the positive vibe, education sessions, and the many new...
May 14, 2024
Automatic Merchandiser
Coffee, Tea and Water Solutions for OCS operators
Conversations and education sessions from the 2023 CTW show provided valuable takeaways.
Feb. 27, 2024
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The educational session, Exploring the State of the OCS Industry, presented by Bob Tullio, will explore the latest Automatic Merchandiser State of the Coffee Service Industry ...
Nov. 1, 2023
Mike Goscinski joined NAMA’s government affairs team in May 2019. Goscinski oversees NAMA's legislative and regulatory efforts and represents the association on Capitol Hill. Prior to NAMA, he spent eight years at the American Bakers Association, most recently as director of government relations.
The convenience services industry is facing a new world in Washington. President-elect Joe Biden became President Biden on Jan. 20 after he took the oath of office to become the...
March 23, 2021
Carla Balakgie is president and chief executive of NAMA, a Washington, DC-based trade association representing the convenience services industry.
An op-ed by Carla Balakgie, NAMA president and chief executive
March 11, 2021
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Greg Sidwell
As the coronavirus pandemic disrupts everyday business, professionals in convenience services are using creative strategies to run operations and provide food and beverages to...
April 28, 2020
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Editor's Note: This was written before NAMA announced the cancellation of The NAMA Show 2020.After years of rotating between Chicago and Las Vegas, The NAMA Show 2020 will be ...
March 23, 2020
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Like most things in life, an ideal product mix is never truly finished. New products are continually offered in workplace beverages, incorporating the many trends driving consumer...
March 23, 2020

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Additional content from National Automatic Merchandising Association (NAMA)

NAMA
Tori Eberlein (left) and Roni Moore
As part of the second annual National Vending Day, March 5, NAMA’s team is collaborating to deliver new values for prospective members, according to a press release. Available...
March 3, 2020
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For years, consumers have been told that breakfast is the most important meal of the day. It’s also a meal that people skip eating at home if they’re running late. This gives ...
Nov. 14, 2019
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Micro Market Trends 01
We asked industry leaders and members of the Automatic Merchandiser Editorial Advisory Board to weigh in on which trends impacted micro markets in 2019 and what operators need...
Oct. 28, 2019
Abby White
It’s 99 degrees outside as I write this — a record-breaking October temperature for Nashville — which feels really unfair since it’s technically supposed to be autumn, the season...
Oct. 28, 2019
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What new products are available in the office coffee service (OCS) segment? Which consumer trends are truly driving change in OCS? What emerging technologies do OCS operators ...
Aug. 5, 2019
NAMA
The 2019 NAMA show attracted 4,600 attendees to the Las Vegas, NV, Las Vegas Convention Center from April 24 to 26, 2019.
The annual convenience services show produced by NAMA brought 4,600 attendees to the Las Vegas Convention Center from April 24 to 26, 2019. With a tagline about endless possibilities...
June 17, 2019
Bob Tulio Column Am0119
Following an overwhelmingly successful 2019 NAMA Show, where the vibe was clearly optimistic, I asked some additional industry “heavyweights” if they felt the optimism was justified...
May 22, 2019
Bob Tulio Column Am0119
If you have attended enough trade shows over the years, then you understand that there is always a certain vibe on the show floor – a general feeling that permeates everything...
May 1, 2019
The Nama Show 2018 With Tag Cmyk
The 2019 NAMA Show is taking place April 24 to 26 in the North Hall of the Las Vegas Convention Center and will focus on creating meaningful experiences through the convergence...
March 18, 2019
U.S. Environmental Protection Agency, ENERGY STAR program
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Office workers want to help the environment, and beverage equipment manufacturers have taken note. BUNN is among them, as seen by its recent achievement of ENERGY STAR® certification...
Feb. 6, 2019
Senate bill to phase out $1 bill, promote dollar coinA bipartisan group of U.S. senators led by Tom Harkin,D-Ia., and John McCain,R-Ariz., introduced legislation to phase out ...
Nov. 26, 2018
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With office coffee service revenues growing over 4 percent annually the last 8 years, operators want to learn all they can about the segment. It meant hundreds flocking to New...
Nov. 13, 2018
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CTW 2018 will take place in New Orleans, LA, Nov. 12 to 14.
Attending CTW offers an opportunity to gain valuable knowledge and first-hand product and equipment exposure of a very targeted market segment.
Aug. 10, 2018
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NAMA’s fourth annual Washington, D.C. Fly-In was impactful for attendees and the industry. Attendees benefited from hearing presentations from a top official from the Food & Drug...
Aug. 10, 2018
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Data security breaches are frequent news. Risk Based Security’s recently released Q1 2018 Data Breach QuickView Report, indicates that there have been nearly 700 breaches already...
Aug. 6, 2018
A record number of exhibitors showed products and services at the 2018 NAMA Show.
The 2018 show has been called “dynamic” and “inspiring.” It drew more than 4,400 attendees and 313 exhibiting companies, according to Lindsey Nelson, the vice president of programs...
May 7, 2018
Pressure is building to comply with a 2015 Environmental Protection Agency (EPA) edict to transition the chemical typically used to chill a cold vending machine interior to one...
May 7, 2018
From left: Kristin Overstreet, Tara King, Twinings
Speakers: Kristin Overstreet, national account manager for the eastern region of the United States, Twinings Tara King, Twinings Session Overview Kristin Overstreet and Tara King...
April 19, 2018
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Speakers: Sylvia Rowe, president, SR Strategy David Grotto, MD, RDN, LDN, senior nutrition activation business partner, specialty channels and frozen foods, Kellogg's Diane Striegel...
April 19, 2018
NAMA
The 2018 NAMA Chair Heidi Chico, left, and NAMA CEO Carla Balakgie see the industry expanding and growing in 2018.
The industry is experiencing a shift and NAMA leaders are blazing the way. The national association’s CEO, Carla Balakgie, calls it the story of “convenience services.” This phrase...
Dec. 11, 2017
Josh Rosenberg, left, CEO of Accent Food Services at the KPMG QuantumShift event with Stewart Thornhill, University of Michigan, and Joe Hessling, CEO of 365 Retail Markets.
Being the leader of a business has always meant standing apart. Most owners and senior managers have years of experience and know-how. They are hyper-focused on their company ...
Sept. 18, 2017
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With popularity growing every year since its inaugural 2015 event, NAMA recently announced that the 2017 Fly-In event has reached its latest attendance goal, the 300 attendee ...
July 21, 2017
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VendingMarketWatch.com: As you take the role of Chair for NAMA, what, in brief, are your views of the opportunities and challenges for the industry? Heidi Chico: We all generally...
July 17, 2017
Dan Mathews, right, plans to travel with his wife Mary, left, during retirement, as well as continue educating young people.
Dan Mathews, National Automatic Merchandising Association’s Executive Vice President and Chief Executive Officer, hadn’t planned on staying at NAMA for the long haul. He had already...
May 15, 2017
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It’s time once again to prepare for the annual NAMA OneShow. From its record breaking exhibitor numbers to three days of educational sessions, the 2017 event promises more “must...
March 6, 2017
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The vending industry has always been on the cutting edge of ways to deliver food. From ice cold sodas available during breaks at the factory to hot coffee in the middle of the...
Oct. 3, 2016
Emily Refermat
There is never just one goal of a Fly-In, but a steady march towards a better vending future.
Aug. 5, 2016
NAMA reported 288 exhibiting companies at this year’s OneShow in Chicago, IL, including 67 companies new to the expo.
The annual NAMA OneShow held this year in Chicago, IL, from April 12 to 15 brought together members of the vending, micro market and OCS industry for a week of educational instruction...
May 16, 2016
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Nowhere can operators make more of an impact than in a local industry organization.
Oct. 5, 2015
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The 2015 NAMA OneShow in Las Vegas, NV, has been record breaking, according to Chairman Pete Tullio. With 263 exhibitors, 75 of those attending for the first time, this year's...
April 24, 2015
CoffeeTea&Water 2014 took place from November 11 to 13 in Dallas, TX.
Coffee is big business in today’s vending industry. That was clear by the size of the 2015 CoffeeTea&Water show that took place November 11 to 13, 2014 in Dallas, TX. The NAMA...
Jan. 5, 2015
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VMW Editor Emily Refermat speaks with LightSpeed Automation CEO Randy Smith regarding NAMA's current Tech Talk which is taking place in Atlanta, GA on December 8 and 9, 2014.
Dec. 9, 2014
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The coffee, tea and water industry has been reinventing itself over the last decade with new trends, consumption methods and equipment offerings. NAMA is reflecting that reinvention...
Sept. 9, 2014
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Paul Plante, owner of Florida Fresh Vending headquartered in Tampa, FL, shares the success of his advocacy on an issue that led to visible change that impacted not only his business...
Aug. 26, 2014
At left, Steve Silha of LaVazza Premium Coffee Corp., Mike Jones of john conti Coffee Co., Kevin Daw of KNJ Sales and Paul Schindelar of Kraft Foods field questions from the audience in Cherry Hill, N.J.
Roundtable sessions addressed numerous topics at this year’s Coffee Summit, and to enable all the attendees to learn from all of them, the NAMA used a technique known as “round...
July 22, 2014
A video screen on a vending machine displays nutrition information for a product with high nutritional value.
Operators attending the NAMA National Expo in Chicago last month learned there are bills in Congress that include language governing calorie disclosure in vending machines.
July 22, 2014
Sylvia Rowe advises state officers to expect a stronger push on nutrition restrictions. Seated at left is Jackie Clark, NAMA public relations director.
Keeping up with all of the legislative, regulatory and public relations issues affecting the automatic merchandising industry has become very cumbersome as a result of the change...
July 22, 2014
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The National Automatic Merchandising Association (NAMA) OneShow April 28 to 30 at Chicago’s McCormick Place West Hall is an event designed for leaders in automatic merchandising...
July 22, 2014
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During the past few years, nutrition has been a central issue to food retailers, from policies affecting snacks in schools to calorie labeling. In 2005, NAMA developed FitPick...
May 6, 2014
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Operators are being called to action in the fight against recasting U.S. coins with different metals, costing the industry billions. Recently, the U.S. Mint released a notice ...
April 30, 2014
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During the past few years, nutrition has been a central issue to food retailers, from policies affecting snacks in schools to calorie labeling. In 2005, NAMA developed FitPick...
April 28, 2014
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NAMA is increasing its number of lobby days, explains Eric Dell, NAMA’s senior vice president of government affairs in VMWTV’s newest video in its legislative update series. Lobby...
March 25, 2014
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National conventions in every industry are great for members, manufacturers and suppliers alike. Conventions give people an opportunity to show off new products, network and educate...
March 10, 2014
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Joined by NAMA's Senior Vice President of Government Affairs, Eric Dell, VendingMarketWatch TV takes a look at NAMA's legislative efforts and what industry members can do to influence...
Feb. 7, 2014
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NAMA President Carla Balakgie speaks with Automatic Merchandiser and VendingMarketWatch Assistant Editor, Adrienne Zimmer, during the 2013 CoffeeTea&Water (CTW) show in Nashville...
Nov. 22, 2013
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VendingMarketWatch Assistant Editor, Adrienne Zimmer, gives an overview of the 2013 Public Policy Conference that took place from Oct. 7 to 9 in Washington, D.C.
Nov. 8, 2013
Pete Tullio
Our industry has seen dark days since the recession hit, but it’s clear we’re beyond them. While we can’t rest on our laurels, we can take heart that things are on the upswing...
Oct. 7, 2013
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"The key to success is a willingness to learn," said NAMA board member and former president of the Georgia Automatic Merchandising Association (GAMA), Geoff Paul, one of the industry...
Sept. 10, 2013
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From entrepreneur to industry leader, in business — as in coffee — Howard Fischer favors bold.
Aug. 12, 2013
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As I move into the final days of my term as chair of NAMA, I wanted to share some parting thoughts. Most of all, I wanted to pass on a sincere “thank you” to our NAMA members,...
June 27, 2013
Based on consumer research, customers crave coffee and nearly 50 percent of them don't have it at work. Improved coffee offerings, as well as water service can drive sales.
June 17, 2013
Howard Chapman
Howard Chapman, NCE, CCS combines a passion for coffee and commitment to his community.
May 30, 2013
David and Kara Leighton of Quality Vending Systems, left, talk to Ron Moulden of Florida's Natural Growers, right, about Florida's Natural juice products.
At the 2013 NAMA OneShow, operators were ready to make changes for a more profitably future.
May 1, 2013
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The CEO of Smith Vending, Rod Nester, sold coffee because his competitors did, but after the NAMA Costa Rica trip, he sees coffee and the OCS industry in a whole different way...
March 8, 2013
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Welcome to the first Joe on the Job guest column. For the debut edition, we took a quick coffee break to catch up with Jonathan Peters, executive vice president of ARAMARK Refreshment...
Jan. 24, 2013
New Orleans, a city rich in coffee history and the second largest port of entry for green coffee, will be host to the upcoming National Automatic Merchandising Association’s coffee...
Oct. 16, 2012
By now, the euphoria many of us felt at the Las Vegas convention, with its outstanding attendance and a barrage of exciting high-tech innovations, has subsided.
June 18, 2012
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Look back 50 years and the vending business was described as the 4 Cs. That’s coffee, cola, candy and cigarettes.Today we live in a new world of technology and instant communications...
May 1, 2012
Greg Sidwell
When a business is facing a challenging market, belonging to NAMA is more important than ever. From a strong advocacy program that protects us from potentially harmful legislation...
May 1, 2012
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The 2012 National Automatic Merchandising Association (NAMA) OneShow marks the second year self checkout micro market companies will be on the exhibit floor. The growth and importance...
May 1, 2012
With the changes taking place today, there is no such thing anymore as “business as usual.”
April 25, 2012
Ly Nae Schleyer
This year’s National Automatic Merchandising Association (NAMA) OneShow at the Venetian Resort and Sands Convention Center in Las Vegas offers vending and coffee service operators...
April 2, 2012
Yesterday’s article in USA Today about how video screens are starting to revolutionize vending (http://tinyurl.com/6q6jkal) is helping to set the stage for a new era in vending...
Feb. 1, 2012
Fresh coffee beans represent one of the most promising products for coffee retailers through 2015, according to Ross Colbert, global beverage strategist for Rabobank, an international...
Feb. 1, 2012
Vendors Exchange International Inc. offers both video screens that display nutritional information and stick or roll displays for the product slots.
The Food and Drug Administration (FDA) missed its 2011 deadline to finalize the calorie disclosure rule proposed in April 2011. The rule, according to an FDA official who spoke...
Feb. 1, 2012
Becky and Joe Palazzola, left, of A Matter of Taste in Northridge, Calif., congratulate Hal and Diane Steuber, co-founders of Associated Coffee Services Inc. in San Leandro, Calif. Hal Steuber holds the 2011 NAMA Coffee Legends Award.
More than 600 operators, suppliers and colleagues converged on Bally's resort in October for the National Automatic Merchandising Association (NAMA) CoffeeTea&Water event, making...
Dec. 6, 2011
As we head into a new year, it’s time to take stock of our commitments. Everyone agrees these are trying times on both a personal and professional level.A lot of our readers are...
Dec. 6, 2011
Ross Colbert of Rabobank says OCS facing some major challenges during the CoffeeTea&Water event in Las Vegas.
Ross Colbert, global beverage strategist for Rabobank, an international bank, a keynote speaker at the CoffeeTea&Water event in Las Vegas, cited key challenges the OCS industry...
Dec. 6, 2011
Editor's Note: This is an extended version of an article that ran in the November/December Automatic Merchandiser.Carla Balakgie assumed the role of president and CEO of the National...
Dec. 6, 2011
Ross Colbert from Rabobank International presents coffee market trends during the opening session of the National Automatic Merchandising Association CoffeeTea&Water Show in Las Vegas.
The National Automatic Merchandising Association 2011 CoffeeTea&Water Show at Bally's in Las Vegas drew a record turnout of operators and suppliers.
Oct. 22, 2011
The rain didn't keep Madison, Wis. area residents and University students away from the final city of the National Automatic Merchandising Association Gratitude Tour. Many were impressed with the touchscreens and used the social media booth to enter the Vend.Love.Win. Facebook contest.
The National Automatic Merchandising Association Gratitude Tour ended in Madison, Wis. with a large turnout of area residents and university students, despite the rain.
Oct. 14, 2011
The weather couldn’t have been better. The inaugural Gratitude Tours in Boston and New York City in September, the first of eight in a nationwide series through October, packed...
Oct. 14, 2011
Joe Heavey of Starbucks OCS, right, does an interview for a TV station about the Seattle’s Best Coffee machine at the NAMA Gratitude Tour at South Street Seaport in New York City.
Consumers got a chance to see new vending technologies and receive free product at the National Automatic Merchandising Association Gratitude Tour, Friday, Sept. 16, at South ...
Sept. 19, 2011
Alternative floor plans – fair, better and best.
Some of what do, and even things we don’t do, might cause them to decide NOT to buy. We know why they buy. Do we understand why they do not buy?Clean, filled and working! Is that...
Sept. 2, 2011
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In just a few months many of our industry’s top leaders will gather in Las Vegas for the National Automatic Merchandising Association’s (NAMA) blockbuster CoffeeTea&Water 2011...
Sept. 2, 2011
Michael Kasavana
A NAMA technology task force releases standards to allow operators to use different providers’ products in unified applications.
Sept. 1, 2009
H.U.M.A.N. Healthy Vending offers machines, products, merchandising, locations, remote monitoring and multiple payment options.
Long-time vending operators are unsure if the growing number of these programs help them meet consumer requests or if they could do it themselves with better business practices...
Aug. 27, 2009
At left, Steve Silha, LaVazza, Mike Jones, john conti Coffee Co., Kevin Daw, KNJ Sales, and Paul Schindelar, Kraft Vending & OCS address the gathering.
Some thought it was mission impossible. Could the NAMA Coffee Summit, which shattered expectations in terms of quality and attendance last year, deliver a repeat performance in...
July 15, 2009
Mike Elliot, Don Miguel Mexican Foods Inc., left, shows Michelle and Don May, Total Coffee & Vending Services Inc., Livonia, Mich., the new breakfast empanadas.
Convention Spotlight: NAMA Spring Expo
May 15, 2009
Panelists field a question. At left are Glen Butler of Crane Merchandising Systems, moderator Mike Kasavana of Michigan State University, Greg Hasslinger of InOne Technology, Anant Agrawal of Cantaloupe Systems, and Doug Haddon of MEI.
NAMA Spring Expo Conference Report
May 15, 2009
Do you wake up and feel like you’ve lost money overnight and you’re being forced to do more with less? It’s times like these that the National Automatic Merchandising Association...
April 15, 2009
This year’s Spring Expo will be held Thursday and Friday, April 16 and 17
March 20, 2009
Maintaining an effective workforce is one of the most important elements in running a successful business.
March 3, 2008
By now you’ve realized that Automatic Merchandiser has undergone a redesign. We are brighter, easier to read and packing a new attitude. In keeping with our new look, our brilliant...
Nov. 1, 2005
Food services equipment, vending machines, security products and other new equipment from the Expo
Jan. 1, 2005