Automatic Merchandiser/VendingMarketWatch contributing editor Bob Tullio has just released a new video on his b2b Perspective YouTube Channel.
In this video, Tullio asks a question based on personal experience. “Is there anything worse than finding out that your primary contact, the person you had a wonderful relationship with at an account, is no longer with the company – and they have been replaced by the 2nd in command, who you hardly even know?”
Tullio explained, "It has happened to me. It’s like being in a free-falling elevator - suddenly, you are back on the bottom floor. This video provides guidance about how to prevent this customer service nightmare from ever happening. The key - Do not neglect the 2nd in command!”
Industry consultant and contributing editor Bob Tullio (www.tullioB2B.com) is a content specialist who advises operators in the convenience services industry on how to build a successful business from the ground up. Tullio recently launched a YouTube Channel, b2b Perspective, designed to “elevate your business in 2 minutes” and is currently developing an online course, “Leverage the power of LinkedIn to grow your business.”
As he is a recognized industry expert in business development and sales, NAMA hired him to write and narrate the new online course, “Selling Convenience Services,” which is now available. Use discount code B2B10 for an instant discount and for free access to upcoming Q & A Webinars from Tullio in the coming months. Here is a free sample of the course.