New Training Addresses Mid-level Managers

July 7, 2007
Program designed for senior leaders in the vending, coffee service and on-site food industries.

One of NAMA’s leading educational programs is the Executive Development Program offered in conjunction with Michigan State University’s School of Hospitality Business, which is designed for senior leaders in the vending, coffee service and on-site food industries.

More recently, NAMA unveiled what is already developing into another popular and highly regarded program, the Supervisor Development Program for newly appointed supervisors. Missing until now, however, has been a professional development program created specifically for mid-level managers to help train them with the skills and knowledge they will need to continue to build a successful career in our industry.

Emerging leaders program
NAMA has created another professional development resource, the Emerging Leaders Development Program, presented in conjunction with the J. Mack Robinson College of Business, Cecil B. Day School of Hospitality at Georgia State University and sponsored by the Coca-Cola Co.

The program is designed specifically for mid-level managers involved in the vending, coffee service and foodservice industry, and will be presented over five days at the Georgia Tech Global Learning Center, Sunday through Thursday, Sept. 16 to 20, 2007.

The training of mid-level managers is critical to the success of our industry because those individuals can often be the vital bridge between staff and ownership.

Unfortunately, they are also the ones often overlooked, which can ultimately sap efficiency, productivity and undermine the success and profitability of any organization. The program is ideal for mid-level managers who are focused on self development and growing their current skill levels and expanding their expertise.

Focus on strategy and decision making
Attendees will learn to identify strategies that enhance business performance and help strengthen their ability to use information in decision making. They will also learn to assess the organization’s strength by measuring internal and external factors that drive success, and learn to re-energize and refocus their leadership practices. Attendees will network and brainstorm with other business leaders throughout the program and during organized evening activities as well.

The topics covered during the 5-day session will help attendees master a range of topics, including maximizing leadership potential, team dynamics, basic sales management techniques, human resources, vending technology, and basic accounting and budgeting, to name a few.

The program brings together not only the same highly regarded scholars who currently serve on the faculty of the Georgia State School of Hospitality, but also features tailored sessions led by industry experts.

Enhance communication skill
A special feature of the program will be the Herrmann Brain Dominance Instrument (HBDI), an exciting individual profiling tool to enhance communication and interaction skills. Each participant will complete his or her own profile and then receive in-depth feedback and utilization skills during the program.

The HBDI also facilitates a deeper understanding of how other people think, which can help sharpen communication skills as well. Each participant’s response will be evaluated and a personal profile created that gives each attendee a “picture” of mental preferences as well as how to apply these in the work place.

NAMA’s university partnership program begin in 1999 with our first university partnership, Michigan State University, and today includes partnerships with five prestigious universities across the country. Initially, the concept of university partnerships was designed to simply expose the faculty and students to our industry, but the arrangements have since evolved into more comprehensive programs that deliver tangible tools for our industry.

For more information about the programs, visit


Cocacolanorthamerica 10108590


May 30, 2007
Refreshment is a language everyone understands, and no one speaks it better than Coca-Cola.