From the 2025 NAMA Show: Newcomers and smart tech draw in new operators, drive record attendance

In this episode of Automatic Merchandiser’s Vending & OCS Nation, host Bob Tullio brings you more convention floor interviews with leading industry figures and some up-and-coming operators, as he discusses the latest trends and innovations in the convenience services industry. The conversation highlights the influx of newcomers to the industry, the importance of technology and smart markets, and the need for operators to adapt to post-pandemic challenges. Industry leaders share their experiences and thoughts on the future of the industry, emphasizing the significance of networking and collaboration.

There was an easy way to find the many newcomers to the industry, Tullio notes during the podcast. “Just go visit one of the many smart market vendors, and you could see them asking questions and placing orders. There is no question that the 2025 NAMA Show shone a big spotlight on smart markets, and the technology is a major reason why newcomers are flocking to the convenience services industry. It is easy to get started and to look like an established player if you have a strong website and some capital. This extreme interest in smart markets by new operators will only result in strong smart market growth, even more entrants among smart market suppliers and ultimately, lower prices, as the larger, established operators jump on board, as painful as it might be for them to shelve existing equipment that is working just perfectly.”

Hear insights from:

• Orrin Huebner, industry consultant
• Josh Rosenberg, Forward Thinkers
• Zachary Gerfo, Vendrite Break Room Solutions
• Judson Kleinman, Corporate Essentials
• Ryan Harrington, RoyalReFresh
• Garrett Rosbach, Aramark Refreshments
• Daniel Goldberg, InReach
• Kevin Brinton, Evergreen Refreshments
• Alondra Gaddis, Munchie Mom and Soda Pop
• Diane Pancoski, Aramark