Invenda Group AG, a leader in next-generation automated retail, announced its partnership with Burroughs Inc., a large North American independent service and integration provider for unattended self-service devices, payment and transaction automation and related automated, connected technology ecosystems. The new integration grants Invenda Platform customers in North America seamless access to Burroughs’ full-service offerings, including all levels of support ranging from onsite maintenance repairs to remote monitoring and triage services.
“Self-service, automated retail owners and operators know better than most that everything breaks – and that downed machines translate to shrinking ROI,” Mark Crandell, managing director of North America at Invenda, said in the announcement. “Underpinning our leading software and hardware with Burroughs’ unparalleled support services means that Invenda users will have the level of quality, efficient repair service they need to keep their devices running smoothly and their customers happy.”
Invenda software measures a wide range of critical information streams for each device, including machine health markers. Each Invenda Platform dashboard enables users to monitor health markers, like compressor temperature, to flag and resolve issues before they affect machine functionality or customer experience. Burrough’s will now support all devices powered by the Invenda Platform in the U.S., strengthening Invenda’s repair and maintenance capabilities.
Operators, brand partners and location managers will benefit from Burroughs’ industry-leading OEM-agnostic team of knowledgeable and responsive technical experts. To access Burroughs services, Invenda Platform customers simply follow the typical Invenda customer service pathways; Invenda customer services team members will automatically escalate issues to Burroughs when appropriate.
"Burroughs and Invenda share a culture of innovation, a strong technology-based approach and are laser focused on delivering more engaging customer experiences,” Anson Martin, Burroughs CEO, added in the announcement. “With this partnership, Burroughs is ushering in new technology applications to the North American market and ensuring they operate efficiently."
Burroughs’ Technology Center of Excellence in Elmhurst, Illinois, will feature Invenda’s smart market products and software solutions and will serve as a learning center for Invenda-certified technicians.