Diebold Nixdorf, a global leader in retail store and checkout innovation, and WMF Professional Coffee Machines, a leading German premium supplier of coffee machines for commercial use, have joined forces to make coffee purchases in retail stores easier and quicker for consumers. By connecting WMF’s coffee machines to Diebold Nixdorf’s point-of-sale (POS) and self-service systems, retailers can create a better coffee experience while attracting new customers.
Diebold Nixdorf and WMF are improving the coffee-purchasing process by adding a self-service option for customers. Due to the open APIs of Diebold Nixdorf´s cloud-native Vynamic Retail Platform and its capability to connect to any internet of things (IoT) device, retailers can integrate the coffee machine into their store IT infrastructure and provide vouchers at the POS after a customer pays for the coffee. The customer then scans the voucher at the machine to get the coffee. Another option is to connect the coffee maker to a Diebold Nixdorf self-service system, allowing customers to handle the process independently, without spending any time in line.
Benjamin Thurner, vice president of digital at WMF Professional Coffee Machines, said in the announcement: “WMF is constantly developing its digital portfolio to offer customers even better solutions. By integrating our coffee machines into Diebold Nixdorf's checkout systems, we are offering retailers additional options to make their locations even more attractive by focusing on the customers and their checkout and payment preferences.”
Benedikt Schmidt, director, Partner Ecosystem Retail Software, at Diebold Nixdorf added in the announcement: “Coffee is very profitable for retailers and drives customer traffic. No longer just a tradition in the morning or after lunch, coffee service can help retailers improve their store concepts and customer experiences. A connected coffee machine also gives retailers more control of the coffee purchasing process and the opportunity to reconnect with the customers when inviting them to join a loyalty program.”
WMF, which is short for Württembergische Metallwarenfabrik, is a leading premium supplier of household products, professional coffee machines and hotel equipment. WMF products are available in more than 120 countries. The company was founded in Geislingen an der Steige in 1853 and became part of the French SEB Group at the end of 2016.
About Diebold Nixdorf
Diebold Nixdorf Incorporated automates, digitizes and transforms the way people bank and shop. As a partner to a majority of the world’s top 100 financial institutions and top 25 global retailers, its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries.