Grupo Éxito to adopt Toshiba’s scalable self-checkout solution

Sept. 2, 2022
This is the first grocery implementation of Toshiba’s Self Checkout solution in Colombia.

Between the end of 2022 and early 2023, consumers will find a new Self-Checkout experience by Toshiba Global Commerce Solutions, a leader in retail store technology, at Grupo Éxito stores, including Éxito, Carulla, Surtimax and Super Inter.

“We are excited to implement the industry-leading Toshiba Self Checkout System 7 solution that is equipped to evolve with the latest retail innovations and developments,” Camilo Gallego, Grupo Éxito’s vice president, said in the announcement. “The system is flexible and easy to use, offering the added convenience of frictionless technology to simplify the self-checkout experience for our consumers. It offers everything we need in one solution.”

The latest Self Checkout solution from Toshiba Global Commerce Solutions provides shoppers with a fast, simple, and modern experience while delivering reliability and efficiency for the retailer. The implementation of 300 systems will initially be made at the company’s Éxito and Carulla branded stores.

“Grupo Éxito is a very important customer in South America and we feel privileged to support them along their journey to meet changing consumer preferences with our most advanced self-service solutions,” Bill Campbell, senior vice president head of global sales at Toshiba Global Commerce Solutions, added in the announcement. “We are equally thankful for the strong relationships we have with our regional business partners who are essential to bringing innovations to retailers and implementing our solutions in local markets.”

The installation of 300 Self Checkout systems in Colombia’s largest retail chain relies on close collaboration with Toshiba’s local business partner, Línea Datascan S.A., a local integrator in Colombia that has been a strategic partner of Almacenes Éxito and Toshiba for the past 25 years, delivering innovative technology advances across the region.

Beyond a streamlined footprint that increases selling square footage in stores, the Toshiba Global Commerce Solutions Self Checkout System 7 features:

  • Customizable self-checkout security features.
  • Patented algorithms limit interventions and minimize friction during the check-out process.
  • Optimized customer service provides shoppers the choice, privacy, and control by offering additional check-out options.
  • Reduced queue times increase checkout capacity without impacting labor cost.
  • Enables re-deployment of labor to provide better customer service in other areas of the store.

In 2020, Éxito worked with Toshiba Global Commerce Solutions to create a modern, intuitive frictionless shopping experience, featuring touch screens and applications like those commonly used on smartphones, resulting in faster checkout times and more flexible ways for customers to pay while enabling the retailer to implement innovative capabilities at their own pace.

Éxito stores sell a wide range of food and non-food products ranging from fuel, electronics and furniture, through various store formats ranging from Hyper-Markets to Convenience Stores.