Troy, Michigan, 2014—365 Retail Markets has received the first ever Business Transformational Salesforce Service Surfboard Award. The award is given to the company that utilizes the Salesforce platform to provide exceptional customer service to its customers.
This year, the Service Cloud and Desk.com, subsidiaries of Salesforce joined forces to host the inaugural Salesforce Service Surfboard Awards during the 14th Annual Dreamforce Conference in San Francisco, California from October 13-16. The conference itself is huge, with over 145,000 attendees, 1,400 breakout sessions and guest speakers including Hilary Clinton and Will. I. Am. The Dreamforce conference is an opportunity to network across multiple industries and learn about the latest updates and offerings from Salesforce. As an award recipient, Ryan McWhirter, 365’s Director of Product gave a presentation during the "Delivering Scalable Support: The Path to Success for Growing Organizations" session on behalf of 365 Retail Markets. He spoke about 365’s support strategies, the company’s beginnings, and most importantly about how Salesforce was able to scale in response to 365’s growing demand.
“At 365 Retail Markets, we pride ourselves on being a customer company. We’re known for our award-winning customer support, and the Salesforce Service Cloud is central to that recognition,” said McWhirter.
365 Retail Markets relies heavily on the Salesforce platform to streamline its sales to delivery process and provide exceptional customer service that exceeds expectations on a daily basis. As a result, the company has been able to appropriately scale its growing business and meet the demands of its biggest clients.
“As a small startup, Salesforce was able to grow with us, and continues to provide exceptional value as we soar past medium, and go straight to a large company! Like Salesforce, 365 is a SaaS (Software as a Service) company, and we’re extremely proud to be recognized for transforming our business by the industry leader in the space,” McWhirter said.
This caps off an award-winning year that 365 is enjoying having been selected as 2014 Michigan 50 Companies to Watch and receiving a Declaration from Oakland County Executive L. Brooks Patterson.
About 365 Retail Markets 365 Retail Markets is a fast growing vending, foodservice and MicroMarket technology provider based in Troy, Michigan. Their best-in-class self-checkout and vending payment systems have been adopted by many of the leaders in the industry. Its proprietary, 365 MicroMarket, is a turnkey unmanned market that allows customers to increase sales, improve the customer experience, and increase profits, while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding.