New report shows recovery gaining traction for Europe's vending, OCS operators and suppliers

July 13, 2021

More than half of vending and coffee service operators in Europe reported a reduction in revenue turnover from 21% to 40% in 2020, according to the latest study by Brussels-based European Vending & Coffee Service Association (EVA).

Following the publication of two reports on COVID-19’s impact on the industry last year, EVA’s new data draw on survey responses from both vending operators and suppliers, including manufacturers, ingredient suppliers and payment solution providers, for instance. Questions probe the recent economic landscape and business expectations for the remainder of 2021 and the whole of 2022.

The majority of the report’s responses were derived from businesses in France, Germany, Italy, Spain and the UK, EVA said.

Key findings:

  • 56% of operators declared a reduction in turnover in 2020 of between 21 and 40%.
  • 37% of the suppliers expect growth in 2022, compared with 2019.
  • 91% of operators are impacted by people working from home, while 76% of suppliers are affected by reduced orders.
  • The scale of business investments appears to be flexible with 30% of operators and 23% of suppliers planning investments based on sales performances for this year.
  • 66% of operators plan to adapt their machines with cashless payment options by the end of 2021.

As COVID-19 restrictions continue to ease throughout Europe, EVA observed, vending companies are increasingly reporting fewer restrictions to machine and site access, and site closures – some of the big issues reported in 2020.

For suppliers, supply chain difficulties, shifting demands and reduced orders from clients are now the main challenges. With a majority of operators planning payment systems upgrades, however, fintech companies could see a boost in orders in the second half of this year.

EVA members have free access to the full report. Anyone else interested in acquiring the report could contact EVA at [email protected].


[Credit: European Vending Association]
Eva Hub Lobby Pic
Trade shows/Events

EVA hails launch of Vending & Coffee Solutions Hub

June 8, 2021
More than 1,000 industry members registered for the online Vending & Coffee Solutions Hub as of the end of May. The learning and product showcase platform deployed by the European...
Eva Vt

EVA Releases Report Revealing COVID-19's Impact on European Vending Market

Dec. 7, 2020
According to the new EVA market report, the vending industry was delivering sustained revenue growth is almost all European markets prior to the Covid-19 pandemic.Brussels, 3 ...
European Vending & Coffee Service Association
Eva New

EVA Publishes Report on COVID-19 Impact on Vending and Office Coffee Service

July 15, 2020
The EVA report demonstrates the severe impact of coronavirus restrictions on the industry. U.S. operators should be aware of COVID-19 trends experienced in the EU. Brussels, 15...