EVA Publishes Report on COVID-19 Impact on Vending and Office Coffee Service

July 15, 2020

The EVA report demonstrates the severe impact of coronavirus restrictions on the industry. U.S. operators should be aware of COVID-19 trends experienced in the EU.   

Brussels, 15 July 2020

The Covid-19 impact report is based on survey responses from both vending operators and suppliers (such as manufacturers, ingredient suppliers, payment solution providers) in 13 European countries to a range of business-related questions in relation to the restrictions in place from March to May. The report is published as a combined European report of all the responses, as well as 7 individual country reports (Austria, France, Germany, Italy, Romania, Spain and the UK) with responses from those markets specifically.

The report findings demonstrate how severe the impact of the Covid-19 restrictions have been on our industry, as well as providing a forecast for the coming period, including:

• 58% of operators saw a reduction in turnover in April of between 61-99% compared to the same period in 2019.

• 70% of operators consider that the crisis will lead to changes in consumption behaviour at vending machines.

• 60% of suppliers see higher demand for cashless payment.

• Only one in five suppliers expect a growth in turnover by Spring 2021, compared to 2019.

Responses from the survey also provide an understanding of the specific reasons companies saw a reduction in turnover, the segments of the industry which saw the biggest falls and importantly reveals when and to what degree industry players consider the business will recover throughout different periods in 2020 as well as early next year.

The EVA Members have free and full access to the report and can request it directly via the EVA secretariat.

Anyone interested in purchasing or acquiring the report should contact the EVA at [email protected]

About the European Vending & Coffee Service Association

The European Vending & Coffee Service Association (EVA) is a not-for-profit organisation established and situated in Brussels since 1994. It represents the interests of the European coffee service and vending industry vis-à-vis the European Institutions and other relevant authorities or bodies. Its membership is composed of national associations and individual companies across Europe. The EVA represents all segments of the coffee service, water dispenser and vending industry: machine and component manufacturers, suppliers of commodities (coffee, ingredients, snacks, cold drinks, cups etc.), and operators.