Crane Co.’s Glenn Butler Defends Remote Machine Monitoring

Feb. 2, 2010
Glenn Butler, vice president and chief technology officer of Crane Merchandising Systems, claims remote machine monitoring is beneficial to a vending operator when a non-standard event happens. Butler defends remote machine monitoring in response to a podcast that aired 12/18/09 in which a vending operator claimed technology providers have not specified how remote monitoring affects machine load plans when service schedules are disrupted by non-standard events. Butler claims the remote machine monitoring systems that monitor multi drop bus (MDB) can detect in real time a bill or coin jam and notify the vending operator immediately, while a DEX-based system may detect the error in hours or over a 12-hour period by analyzing successive reads.