Crane Merchandising Systems’ Latest Navigator Firmware Update Means Easier Installation, Better Diagnostics

Feb. 4, 2015

WILLISTON, S.C. – February 4, 2015 – Crane Merchandising Systems, a Crane Co. Company, is making it easier for vending operators to install cashless with the latest firmware update for the Navigator telemetry platform.  Installation is now truly “plug and play” – no phone calls, no handhelds and no USB sticks required.  Upon power-up the Navigator will configure itself and be immediately ready to accept credit cards – driving an average same store sales increase of over 20 percent.

Also included in this update are diagnostic tests that ensure the solution is working properly, checking for successful communications, DEX reads and displaying cellular signal strength.  Test swipes can also be performed with any magnetic stripe card without incurring any charges.

This update also adds support for Crane’s new 3G GSM radio, adding to the existing choices of Verizon, Sprint and 2G GSM (AT&T, T-Mobile) radios. 

“The new firmware has already been pushed over the air to every Navigator device online in the field at no charge and is available for immediate use,” said Brendan Kehoe, Vice President and GM of Crane’s Streamware business. “We designed the Navigator from the beginning to last.  These capabilities are available in the first Navigator ever shipped in 2010 and the ones shipped yesterday – demonstrating the power of the Navigator platform. This is the key to being truly future-proofed.”

“The Navigator’s diagnostic capabilities will assure operators that their device is working correctly as soon as installation is completed without needing to carry a test card,” Kehoe said. “We are focused on making it as easy as possible for vending operators to take advantage of the demonstrated benefits of cashless – most importantly same-store sales growth.  We are also making it easy by offering a variety of pricing and financing options to help customers Get Connected.”

The new installation guide that ships with every device and includes specifics on the auto-assignment process and the advanced diagnostics can also be found along with other useful materials on the Crane Merchandising Systems website. Customers with questions can contact the Area Sales Managers or the Support Team at 800-628-8363 during business hours (8 a.m. to 5 p.m. ET).

About Crane Merchandising Systems

Crane Co. is a diversified manufacturer of engineered industrial product. Crane Co. is traded on the New York Stock Exchange (NYSE:CR). One of its segments, Crane Merchandising Systems, designs and manufactures a diverse, yet integrated portfolio of automatic merchandising equipment across multiple verticals, including hot and cold beverage, snack, and food.  It also offers other vending solutions including cashless processing, payment devices, vending management software, and wireless communication technology.  Its legacy of brands (Automatic Products®, Dixie Narco®, GPL®, National Vendors™, Stentorfield™, and Streamware®) enables Crane to provide customers a complete, cross-platform solution while maintaining innovation and a commitment to quality and service.