John Hickey on creative technology solutions and how to protect your company from cyber hackers

Behind on technology? Start small — but start today. In this episode, John Hickey shares how operators can strengthen cybersecurity, modernize systems and implement new tools without enterprise-level budgets.
Feb. 17, 2026

In an interview with Automatic Merchandiser's Vending & OCS Nation podcast, host Bob Tullio speaks with John Hickey, CEO of Tech 2 Success, about starting his company, the challenges faced in the tech industry, and the importance of cybersecurity for small businesses.

Hickey discusses the future priorities for Tech 2 Success and the role of technology as a problem-solving tool, sharing success stories and the positive results that come from working with Tech 2 Success. He also suggests a practical approach to adopting technology, even for a company far behind in technology.

Tullio said the cybersecurity part of the conversation got his full attention, and if you are an operator, you need to hear this. Hickey has cybersecurity answers that can help an operator sleep better at night.

Listen now

In this episode, learn about:

  • Advice for tech-behind operators: start small, don’t wait for the perfect plan or a crisis
  • Why hacks work
  • How often convenience services operators get hacked
  • How to build operator awareness and avoid complacency
  • Three practical personal security steps: change passwords, enable multi-factor authentication, and freeze credit at the three bureaus

About the Author

Bob Tullio

Bob Tullio

Bob Tullio is a content specialist, speaker, sales trainer, consultant and contributing editor of Automatic Merchandiser and VendingMarketWatch.com. He advises entrepreneurs on how to build a successful business from the ground up. He specializes in helping suppliers connect with operators in the convenience services industry — coffee service, vending, micro markets and pantry service specifically. He can be reached at 818-261-1758 and [email protected]. Tullio welcomes your feedback.

Subscribe to Automatic Merchandiser’s new podcast, Vending & OCS Nation, which Tullio hosts. Each episode is designed to make your business more profitable.

 

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