The new Avanti Help Center fast tracks tech support and improves training while the company's new website better supports end market locations and evolves the tech company brand.
Renton, WA- September 28, 2020: Industry leader Avanti Markets has launched a new online help center for operators, the Avanti Help Center, and strengthened their digital presence with a new company website.
Avanti operators now have fast track access to technical support plus a library of resources at their fingertips, thanks to the new Avanti Help Center. This 24/7 online resource gives operators collections of training resources ranging from technical documentation to videos educating on AMS (Avanti Management System), plus sales and marketing resources to help operators grow their business.
“Early on when COVID began to unfold, we made a number of strategic decisions regarding what to refocus teams on during this pandemic and one example of that was improving our operator support while at the same time strengthening our digital presence. As a result, we built a new Avanti Help Center for our operators and launched a new website to accurately reflect who Avanti is today, “ said John Reilly, president of Avanti Markets. “Making this happen quickly took collaborative efforts across Avanti teams in Customer Success, Technical Support, Customer Service and Marketing.”
The Avanti Help Center effectively triples the amount of online resources for operators, improves access to Avanti’s 24/7 tech support team, and streamlines communications between operators and Avanti technical support staff. The new Avanti Markets website offers both a consumer site with greater support for local market customers, and a corporate site to reflect the technology company of Avanti Markets Inc. which is focused on unattended retail solutions.
“Avanti is the pioneering company that started the micro market industry and sparked the micro market breakroom revolution, which many in the vending and refreshment services industries have benefitted from,” notes Reilly. “Today Avanti Markets provides more than the original micro market and has multiple unattended retail solutions for our operators. The new Avanti Markets website reflects that evolution of our products and company, while our new Avanti Help Center demonstrates a continued commitment to helping our Avanti operators succeed.”
The new Avanti markets website is publicly accessible at www.AvantiMarkets.com and the new Avanti Help Center is available as restricted access to Avanti Operators only.
ABOUT AVANTI MARKETS INC.
In 2009, Avanti Markets was founded by an operator who pioneered the micro market industry. Today we are a technology company focused on unattended retail that extends well beyond the original micro market while continuing to lead in the micro market industry. Our Avanti Markets’ transaction system is trusted by hundreds of market operators as the leading-edge micro market platform to build and grow their business.