Management

Adobe Digital Insights Survey Says Millennials Likely To Take Action On Negative Customer Service

March 28, 2019

Millennials expect more for customer service experience according to a recent Adobe Digital Insights survey of 1,500 U.S. adults about what they expect in digital experience from several industries, including retail and travel and hospitality, according to Forbes.

Survey results also indicated that millennials prefer to work with a computer, such as a chatbot, than older adults, and they are also likely to take action, such as posting negative reviews on social media, after a bad online customer experience.

Brittany Farb Gruberheadshot web 58b6e87fe8903

Management

Winning The Hearts Of Millennials

Sept. 28, 2017

It's no secret that Millennials are on the minds of employers in almost every industry these days - and for good reason. They have a fresh set of skills, are more likely to be...

365 Retail Markets

5 Ways MicroMarkets Serve the Millennial-Driven Workplace

365 Retail Markets Professional

Jan. 3, 2017

According to Deloitte University Press, Millennials “have recently inched past the other generations to corner the largest share of the US labor market.” For the first time in...