Podcast: Training can help you raise your coffee service business
Everyone in the OCS business is familiar with Holiday House Distributing’s annual training and equipment sales show. This year, Holiday House is offering training for OCS operators and salespeople in addition to OCS technicians.
From humble beginnings in 2019, the Holiday House Distributing’s annual training and equipment shows have grown. The fall session of the show, slated for September 29 to October 2 in Frisco, Texas, will feature new elements, including a sales training focus led by anyone familiar with Automatic Merchandiser’s Vending & OCS Nation podcast: Host Bob Tullio.
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In this episode, Tullio talks with the show creator Barbara Russell, the vice president of sales and marketing at Holiday House Distributing. Russell explains why the show provides OCS operators and technicians with the opportunity to learn directly from the industry’s leading equipment manufacturers through a series of small-group training sessions, and why they’ve added an OCS sales track.
During his presentation at Holiday House’s fall training show, Tullio will explore business development techniques, consultative selling, storytelling, overcoming objections, successful follow-up, plus proven closing strategies, all with an OCS focus. Tullio promises significant takeaways for operators and their sales reps who attend, both with collateral materials and actionable concepts.
Joining Tullio for the podcast are David Henchel, president and CEO of Corporate Coffee Systems; Joanna Kim Choi, national account manager at Bevi; Brian Zakeski, national sales manager at Follett; and Brian Cook, corporate technical manager at Associated Services.

Bob Tullio
Bob Tullio is a content specialist, speaker, sales trainer, consultant and contributing editor of Automatic Merchandiser and VendingMarketWatch.com. He advises entrepreneurs on how to build a successful business from the ground up. He specializes in helping suppliers connect with operators in the convenience services industry — coffee service, vending, micro markets and pantry service specifically. He can be reached at 818-261-1758 and [email protected]. Tullio welcomes your feedback.
Subscribe to Automatic Merchandiser’s new podcast, Vending & OCS Nation, which Tullio hosts. Each episode is designed to make your business more profitable.