State of the Vending & Micro Market Industry Report

June 18, 2024
Join us for an insightful exploration into the resurgence of vending in the post-pandemic era and the evolving landscape of micro markets. From the challenge of smart coolers to the embrace of sustainable practices, we'll delve into key industry trends and strategies for success in the State of the Vending & Micro Market Industry Report webinar.

This webinar was originally held on June 18, 2024 and is now available for on demand viewing.

Duration: 1 hour
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Many operators felt that vending was a savior during the pandemic years as that channel experienced an unexpected resurgence in 2021 and 2022. In the post pandemic era, will vending continue to maintain a significant presence as micro market growth continues to surge? That is one of the many questions that will be explored as we review the results of the State of the Vending & Micro Market Industry Report from Automatic Merchandiser/

While this Automatic Merchandiser/ webinar will be looking at some core numbers, the discussion will cover clear trends that are emerging along with important steps that operators are taking to succeed.
Key topics from the webinar include:

  • The role of vending moving forward.
  • Will the growth of smart coolers challenge vending?
  • The importance of sustainable practices.
  • Technology that operators are embracing.
  • Product trends – from healthy to niche.
  • The importance of fresh food.
  • How frozen foods create opportunity for operators.
  • Indulgence – a fun and growing category.
  • How micro markets are changing.
  • Customer expectations for unattended retail.
  • Trend toward locally sourced products in vending and micro markets.
  • Subsidies – increasingly common?
  • Customer willingness to cover market shrink and minimum revenue requirements.
  • OCS in micro markets – does it work?
  • Specialty food merchandisers in micro markets – successful?
  • Competing with outside sources for breakfast, lunch and take home sales
  • Markets beyond the workplace – growing?

Be sure to join us. See you there!


Russ Russell
Regional Sales Director, West

Russ joined Cantaloupe in December 2022 as a Business Development Manager and has since advanced to the role of Regional Sales Director for the West. A graduate from Texas Christian University (TCU), Russ has a professional background in sales and finance, working for the largest Lexus dealer in the world and the top customer service auto group in the country. Since making his way into the unattended retail industry, Russ values being an extension of his clients’ teams, providing strategic advice to help grow their businesses, and continuing to learn how new technology can help operators.


Andy Owen
President and CEO
C&S Vending

Andy Owen is the President and CEO of C&S Vending Inc., headquartered in San Jose, California. Andy has been instrumental in steering the company through significant technological and operational transformations since taking over management roles. Under his leadership, C&S Vending has expanded its offerings beyond traditional vending to include micro markets, pantry services, office coffee, and water services, catering to a diverse clientele across various sectors.

C&S Vending, founded in 1988, now operates over 500 vending machines, 7 micro market location, and 6 routes. Andy's strategic vision focuses on exceptional customer service and operational efficiency, making C&S Vending a trusted partner in workplace refreshments and convenience services.


Eric Langswager 
Director, Account Services
365 Retail Markets

Eric Langswager is a Sales Executive with over 18 years of experience in the convenience services industry. He currently serves as the Director of Account Services at 365 Retail Markets. As an early adopter of unattended retail technology, Eric played an instrumental role in developing and implementing a micro market program for Coca-Cola Bottling. Since joining 365 Retail Markets in 2017, Eric has supported growth efforts for operators all across the US and Canada – with specific focuses on micro markets, vending to market conversions, dining, pantry services, and consumer engagement.


Linda Becker

Automatic Merchandiser/

Linda Becker is editor-in-chief of Automatic Merchandiser and She has more than 20 years of experience in B2B publishing, writing, editing and producing content for magazines, websites, webinars, podcasts, newsletters and eBooks, primarily for manufacturing and process engineering audiences. She has developed and hosted conference programming for several tradeshows and conferences. Since Automatic Merchandiser and, she has developed a new appreciation for the convenience services industry and the essential role it plays.


Moderator: Bob TullioContributing
Editor, Automatic Merchandiser/
Tullio B2B

Bob Tullio is a content specialist, speaker, sales trainer, consultant and contributing editor of Automatic Merchandiser/ He advises entrepreneurs on how to build a successful business from the ground up and specializes in helping suppliers connect with operators in the convenience services industry – coffee service, vending, micro markets and pantry service specifically.


Subscribe to Automatic Merchandiser's new podcast, Vending & OCS Nation, hosted by Tullio and designed to make your business more profitable.

For more information on the services that Tullio offers to operators and suppliers, visit or contact him at [email protected].

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