Nayax Ltd., a global commerce enablement, payments and loyalty platform designed to help merchants scale their business, announced the opening of a new Technical Support Center for the U.S. market. Since the opening, Nayax has immediately seen enhanced support quality, reduced call times and increased customer satisfaction from significantly extending support resources. This additional new tier 1 Technical Support Center reflects Nayax’s mission to put the customer at the center of its operations.
Nayax’s significant growth over the past few years has led to increased and ongoing demand for customer support. With cross company efforts, Nayax has taken initiatives to further enhance the customer experience, such as creating step-by-step guides that can be easily accessed online, YouTube videos that address the most common problems that customers face, and communicating product updates via several different channels, helping customers become more self-sufficient. Nayax has also worked to automate several onboarding processes, such as the newly released customer transfer portal and the indirect purchase landing page, which will help reduce calls to various teams in the coming weeks, and ultimately decrease wait times for customers calling in for technical support. This infrastructure will allow Nayax to scale with continued growth and not compromise technical support responsiveness.
“We’re excited to bring this new Technical Support Center online, allowing us to expand our support team,” Carly Furman, CEO, Nayax North America, said in the announcement. “We are also looking forward to extending our hours in the near future to provide additional support to our customers. I’d personally like to thank the entire Nayax team for leaning in to accomplish this goal of creating another Technical Support Center and, of course, thank our customers who have continued to trust us as their cashless technology partner.”
Nayax offers a complete solution including localized cashless payment acceptance, management suite, and consumer engagement tools, enabling merchants to conduct commerce anywhere at any time. With foundations and global leadership in serving unattended retail, Nayax has transformed into a comprehensive solution focused on its customers’ growth across multiple channels. Today, Nayax has nine global offices, approximately 800 employees, connections to more than 80 merchant acquirers and payment method integrations and is a recognized payment facilitator worldwide. Nayax’s mission is to improve its customers’ revenue potential and operational efficiency.