Aramark launches fully autonomous AI-powered Quick Eats Store in Scotland

May 3, 2023
The launch is part of the ‘Aramark Connected’ vision – Aramark’s new frictionless service experience providing customers access to innovative technology solutions.

Aramark announced it launched the first artificial intelligence (AI)-powered Quick Eats store in Scotland. The fully autonomous shop offers customers a checkout-free, convenient, walk-in walk-out retail store with easy access to a variety of food, beverages, and essentials at all hours of the working day.

Using Aramark’s WorkXgo App, customers simply walk in and walk out without having to wait in lines or go through a cashier. Customers are enabled to shop at their own pace without disruption. 

The store features overhead cameras and intelligent shelf sensors, which combine detection, visual cognition and secure payment integration, safeguarding privacy. The innovative technology and retail offering eliminates waiting times at checkouts and offers a quick, seamless and convenient alternative to the traditional shopping experience. 

The flagship Quick Eats store forms part of “Aramark Connected,” which applies technology-enabled innovation that provides frictionless experiences for consumers. Aramark is continuously investing in new technologies and offering seamless interactions to eliminate friction wherever possible.

The landmark AI-powered store has been launched at Aegon’s offices in Edinburgh to serve its 1,300 staff members. 

Globally, this is the third Aramark Quick Eats store deploying the technology, with the first two having opened in Germany and Chile.  

“The launch of Quick Eats in Scotland marks an important milestone on our journey to become the most innovative leader in the hospitality industry,” Helen Milligan-Smith, managing director at Aramark U.K., said in the announcement. “By deploying the most cutting-edge and sophisticated technology in the market, we aim to make the customer journey as seamless and efficient as possible.”

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