In the dynamic world of vending and coffee service, operational efficiency and exceptional customer experiences are important. Monumental Markets, a leading provider of micro markets and coffee services in the Maryland, Washington, D.C., and Virginia areas, knew they needed to overcome their operational challenges so they could streamline the management of their 500+ micro market and pantry locations. Through their partnership with Cantaloupe, Monumental Markets has been able to streamline their operations, enhance efficiency and deliver unparalleled service to their customers.
Addressing critical pain points
Monumental Markets faced several pressing challenges that hindered their efficiency and profitability. One of the key pain points was month-end billing for clients, which involved properly calculating subsidy, shrinkage and spoilage costs. This process was time-consuming, as data had to be pulled from three separate systems. Cantaloupe’s Seed Markets provided a unified platform that automated these processes, saving Monumental Markets multiple days of manual consolidation and invoicing each month.
Additionally, managing their routes on static schedules made it difficult to optimize service stops and ensure the best experience for their customers. With everything in one system, Monumental Markets can now utilize Cantaloupe’s dynamic scheduling feature.
“Having everything on one system will allow us to schedule efficiently,” remarked Craig Kushner, president of Monumental Markets. “We’re moving from static scheduling to dynamic, which will significantly enhance our agility and service levels.”
This transition from manual, time-consuming tasks to automated, data-driven processes has positioned Monumental Markets for sustainable growth and success in a competitive market landscape.
Seamless implementation with expert support
Monumental Markets prioritizes seamless experiences for both customers and employees. “If we were going to implement a new back-end platform I wanted to ensure that our customers and frontline employees didn’t feel any pain,” Kushner emphasized. To ensure a smooth implementation process, they partnered with Convenience Brigade, a trusted partner of Cantaloupe. This strategic collaboration facilitated a seamless transition to the Seed platform, minimizing disruptions and maximizing the benefits from day one. “Not to mention we gain valuable insights and best practices from both our Cantaloupe CSM and our team at Convenience Brigade. Together, I know they have the best interest in ensuring that I’m running a profitable and efficient operation,” Kushner said.
This collaborative approach not only expedited the implementation process but also maximized the benefits of the Seed platform from day one.
Looking toward the future
Monumental Markets’ journey with Cantaloupe’s Seed Markets is a testament to the transformative power of technology in overcoming operational challenges and driving business growth. As Monumental Markets continues to expand its footprint and deliver exceptional service, Cantaloupe remains committed to supporting their journey.
“One of the things that excited me about Cantaloupe was their continued focus on innovation. I’m eagerly awaiting their advancements in A.I. – like tools that make product change recommendations and dynamically move par and capacity levels at my locations. I know this will increase sales and decrease waste for our business. I look forward to continuing my partnership with Cantaloupe and driving the industry forward,” Kushner continued.
The partnership between Monumental Markets and Cantaloupe has revolutionized the way Monumental Markets operates, enabling them to overcome critical pain points and deliver exceptional service to their customers. As they continue to grow and innovate, Monumental Markets can rely on Cantaloupe’s expertise and support to navigate the ever-changing landscape of the self-service economy.
