While some retailers, including Big Y and Albertson's, have recently scaled back self-checkout, but they're in the minority, according to a study published this week by RBR, which found that 2011 shipments of self-checkout terminals grew to a high of 26,700 — seven times the number shipped a decade earlier, according to www.kioskmarketplace.com. For the full story, click here.
Editor’s Insight: Vending operators should understand that self checkout is becoming a habit among consumers. This article notes that some question about the future of self checkout was raised earlier this year in the retail community when some major supermarket chains announced plans to discontinue self checkout.
Any time a new technology is introduced, it takes time for consumers to get used to it. It also takes time for businesses to become competent with it.
Self checkout is the future. 07-05-12 By Elliot Maras