OptConnect customer care team receives service award

Feb. 16, 2024
The ATMIA Awards aim to raise awareness of the creativity and hard work of industry professionals in promoting cash and ATM products and services to businesses and consumers worldwide.

OptConnect, a longtime leader in managed wireless services, announced it received the ATMIA Outstanding Service Award. The ATM Industry Association (ATMIA) Awards aim to raise awareness of the creativity and hard work of industry professionals in promoting cash and ATM products and services to businesses and consumers worldwide.

“This recognition is a testament to the unwavering commitment and hard work of each member of our Customer Care team,” Chris Baird, CEO of OptConnect, said in the announcement. “The Outstanding Service Award reaffirms OptConnect's position as a leader in the ATM industry, not only in terms of technological innovation but also in unparalleled customer service. Our Customer Care team has consistently gone above and beyond to ensure that our customers receive the highest level of support and assistance.”

ATMIA is a leading nonprofit trade association representing the global ATM industry. ATMIA serves members from over 650 companies across 70 countries, including financial institutions, independent ATM deployers, equipment manufacturers, processes and others in the sector.

OptConnect’s Customer Care Team works around the clock to ensure customers have what they need when they need it. Some of the team’s 2023 accomplishments include:

  • Over 29,000 cases resolved.
  • 98% first-call resolution rate.
  • 24/7/365 support.

ATMIA recently held its 25th Annual US Conference February 14-16 in Las Vegas, a highly regarded event for the ATM industry.

“The ATM Industry Association extends its warmest congratulations to all the 2023 ATMIA Award Winners,” Lonnie C. Talbert, CEO of ATMIA, said in the announcement. “Your dedication and innovation have significantly contributed to the advancement of the ATM industry. We deeply appreciate your unwavering support over the years and look forward to celebrating your continued success.”

Established in 2009, OptConnect has emerged as a premier provider of IoT connectivity solutions, serving diverse sectors including ATMs, vending machines, smart safes, digital signage, security assets and irrigation systems. With the strategic acquisition of Premier Wireless Solutions (PWS) in 2021 and the recent add-on addition of M2MDataGlobal in 2024, OptConnect has solidified its global presence and commitment to delivering cutting-edge wireless connectivity solutions. Its mission remains focused on helping customers design, deploy and manage their IoT initiatives.

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