6L Inc., builders of ZippyAssist, a mobile-first customer support and engagement SaaS platform helping to build consumer confidence and trust in self-service and unattended retail, announced that Cantaloupe Systems Inc. co-founder and president, Anant Agrawal, has joined the company’s advisory board to help accelerate the company’s growth.
According to the announcement, Agrawal is excited to be back in the industry since taking time out last year after retiring from Cantaloupe. “The customer service business problems that 6L ZippyAssist are addressing are ones that have been hard to solve in the past,” Agrawal said in the announcement. “While convenience is already integral to unattended retail, what’s still lacking is a way to earn the genuine trust of the consumer so operators can actually create brand loyalty for their companies. Adoption and utilization in unattended retail is as much about consumer confidence and trust as it is about convenience. That is why the work that 6L ZippyAssist are doing to improve the customer experience is important, and why I’m excited to be a part of it.”
For 6L ZippyAssist’s momentum, Agrawal added, “The progress the company has made since launching is testament to the team’s ability to ship products that the market needs to get the job done, and I’m excited to be helping them drive toward their vision of building the leading Customer Trust platform in unattended retail.”
Regarding Agrawal’s impact on the company, 6L ZippyAssist’s co-founder and president, Neil Swindale, said: “Anant has deep industry knowledge and relationships and has spent countless hours considering challenges and potential solutions to help the operator community to be their very best. He is able to bring a full 360-degree view on how we can develop cutting-edge technologies, coupled with how operators can scale the technology successfully. What Anant brings to the conversation is a level of rigor and intellectual honesty, centered all around operator success. That will be invaluable to our journey.”
Greg Elisara, 6L ZippyAssist’s co-founder and acting CEO, says Agrawal’s appointment is further validation of the company. “Right from the very beginning we set ourselves the goal of earning the endorsement of the best in the industry,” Elisara added in the announcement. “We’ve been fortunate to now have some of the most progressive companies in the industry as customers, and as a technologist and industry entrepreneur, you couldn’t ask for someone better credentialed than Anant.”
ZippyAssist is a cloud-based customer support platform specially designed for unattended retail and self-service environments, making it easier for consumers to seek support when they need it and helping customer support teams be more efficient and effective. The result is a better experience for consumers, while for businesses, ZippyAssist improves operational efficiency, supports account retention, and provides a distinctive point of difference when it comes to winning new business.