Human Resources Thought Leader Gives Management Advice Applicable To Convenience Services

Mel Kleiman, founder of Humetrics, a management solutions and consulting services company that helps companies improve how they recruit and retain frontline employees, provides recommendations on human resources best practices during the coronavirus in an interview with Erin Del Conte, executive editor at CStore Decisions in "COVID-19 Update Podcast: HR Considerations During Coronavirus."

His top recommendation for convenience store retailers in making the best response to the coronavirus? Thanking first responders, customers and employees for their service.

"In reality, the number one motivator in the entire world is recognition," he said in the interview.

Del Conte and Kleiman also reviewed the annual CStore Decisions/Humetrics HR Benchmarking Survey. The results are published here.