VendCentral Unveils Customer Service App

March 4, 2013

VendCentral, a marketing services provider dedicated to supporting vending and office coffee companies, has launched a new web-based mobile app intended to raise the level of customer service potential. Designed as an additional offering to vending customers, the app, named MR1 (or Mobile Request 1), will allow customers to have a direct link to the vending company, being able to request refunds, report machine problems, ask for new products and provide feedback from any smartphone.

Vending companies engaging MR1 will have a QR code sticker on their vending machines next to the standard support phone number. If a customer experiences any type of problem, they can scan the QR code with a smartphone and immediately access a mobile-optimized Website featuring simple action buttons, such as “request a refund,” “report a machine issue” and “request your favorite item.” Not only will this ensure that any issues are resolved in a more efficient manner, but customers will appreciate the higher level of service utilizing the most technologically advanced methods. Furthermore, the vending company can promote itself as being more customer-focused.