For the seventh year, Automatic Merchandiser asked readers to nominate colleagues, thought leaders and industry innovators who deserve recognition for their hard work and dedication to the vend- ing, micro market and office coffee service (OCS) industry. This year’s individual and team Pros to Know have overcome seemingly insurmountable obstacles in a challenging year. The spread of the COVID-19 virus across the country and the world halted business, changed the way consumers work and shop, and greatly affected the vending, micro market and OCS industry overnight.
Manufacturers and operators have had to adapt to changing consumer shopping behaviors, buying preferences and work locations in the blink of an eye and the 2020 Pros to Know have helped their companies not only survive this trying time, but also prosper. Each of this year’s Pros to Know are leaning into new system and technology adoptions, leveraging data to help move their businesses forward, and creating innovative solutions to overcome the challenges faced by the COVID-19 pandemic.