For the past eight years, Automatic Merchandiser has vetted hundreds of nominations for its annual Pros to Know awards. The Pros to Know award recognizes outstanding individuals and teams whose accomplishments offer a roadmap for other leaders in the convenience services industry. Among the winners in this year’s program is the training team at 365 Retail Markets.
Training team leader: Linde Hutson, Director of Global Marketing, Communications and Training.
Training team members: Carmen Collie, Training Manager; Matthew Hudas, Customer Training Specialist; Caitlyn Kliest, Technical Writer; Dylan Buckley, Technical Designer; Mikael Pachana, Technical Trainer.
The 365 Retail Markets training team is constantly innovating and accommodating the industry and focusing on their operators’ goals. They know the ins and outs of the technology and the industry, setting up micro market operators for success. After completing training, operators are more efficient and knowledgeable in their day-to-day operations.
The 365 training team continues to evolve in how they teach. During the pandemic, the team has completed more training and certifications than ever before, which is a true testament to their ability to be flexible and nimble in how they engage customers. They have created more training modules and certification programs to educate multiple roles within an organization, such as drivers, operators, and chief executives so that all can receive targeted training based on the systems that they use daily.
"While many organizations struggled to regain stability in the wake of COVID-19, this year's Pros to Know victors were able to deliver solutions in a time of crisis and great need for the convenience services industry,” said AM editor Nick Montano. “The training team at 365 Retail Markets plays a critical role in the survival and success of their customers.”
Click here to see the Pros to Know article in the December issue.