Game Changers: The Products, Trends and Technology That Will Drive Convenience Services in 2027
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What will make customers choose your products and employers choose your services in 2027?
As workplace patterns take shape and employers look for amenities that help attract and retain employees, convenience services operators have an opportunity to strengthen their role in the workplace. Meanwhile, AI-powered coolers and checkout technology are expanding the possibilities for serving public locations. Across these environments, product selection remains central to success.
Which products and trends will make a meaningful difference? What will consumers pay a premium for? And where should operators focus their attention and investment?
Join us for a forward-looking discussion of the products, categories and technologies poised to influence convenience services in 2027. From indulgent snacks and local favorites to sustainability and emerging retail formats, we’ll explore what could drive purchases, win accounts and create new opportunities.
Our discussion will explore:
- Winning the account: What will motivate workplace decision-makers in 2027, and how can operators connect their offerings to those priorities?
- Building the right product mix: Which micro market trends deserve more shelf space and which deserve a closer look?
- The indulgence opportunity: How can treats and premium products drive repeat purchases and larger transactions?
- Making local matter: When can local brands give operators a competitive advantage?
- Sustainability that delivers: Which products and approaches offer practical value for operators and their customers?
- The next retail frontier: How could vending, AI-powered coolers and walk-in, walk-out markets evolve over the coming year and what does that mean for product selection?
- Lessons from 2026: Which developments made the biggest difference, and what can operators learn from them?
Leave with fresh ideas to evaluate your product mix, strengthen customer conversations and position your business for 2027.
Speakers
Josh Rosenberg
Founder and Managing Partner
Forward Thinkers
Josh Rosenberg is Founder and Managing Partner of Forward Thinkers, where he advises leaders on using technology, AI and automation to improve execution, customer experience and growth. He brings more than 30 years of business experience, including 18 years at Coca-Cola and leadership as CEO and Chairman of Accent Food Services.
A former Chair of the National Automatic Merchandising Association (NAMA), Josh brings an operator’s perspective to the products, trends and technologies shaping convenience services in 2027. His focus is practical adoption: choosing investments, integrating new tools into daily operations, and aligning people and processes so innovation delivers measurable business value.
Patrick McGinty
Founder
VendVue
Patrick McGinty is the founder of VendVue, where he builds and runs outbound sales engines for convenience services operators.
VendVue is a done-for-you outbound system designed to help vending, micro market, office coffee operators consistently secure higher-quality locations. Patrick and his team handle the entire outbound process: identifying ideal accounts, executing multi-channel outreach, managing pipeline activity and delivering qualified opportunities directly to operators.
Patrick’s work is focused on one outcome: predictable location growth without relying on referrals, inbound leads or guesswork. By combining disciplined outbound execution with data-driven targeting, VendVue helps operators protect cash flow, stay properly capitalized and scale with control.
Arthur Siller
SVP, Business Development
Evergreen Refreshments
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