Discover the latest trends, challenges, and opportunities shaping the future of Office Coffee Service in 2025 and beyond in this must-attend webinar, featuring exclusive data and expert insights from the State of the OCS Industry report.
September 23, 2025
3:00 PM UTC
1 hour
Sponsored by
September 23, 2025
11:00 AM ET / 10:00 AM CT / 8:00 AM PT / 4:00 PM GMT
No other channel in the convenience services industry was impacted by the pandemic as much as office coffee service (OCS). Operators continue to be tested trying to navigate the challenging OCS landscape. This Automatic Merchandiser/VendingMarketWatch.com webinar will be looking at the latest “State of the OCS industry” report.
Our survey looks at one year of data through Q1 of 2025 - collected from operators around the country. We will focus on some of the core numbers, but also, on some clear trends that are emerging and the important steps that operators are taking to succeed.
Sustainable products – critically important?
Pantry Service and micro markets – now embraced by OCS – Is it a good fit?
Is private label use growing?
Higher end water systems and ice machines
Growth of Bean to Cup Brewers
Are pods gaining ground?
Is drip coffee still relevant?
Trend toward locally sourced products – especially boutique coffees
Increased interest in Espresso and Specialty Coffee
Impact of industry consolidation
How OCS operators are selling coffee service in today’s market
Importance of online ordering
Key industry trends
Growth of Cold Brew
Sustainable Coffee and other environmental issues
Formulas for OCS success in 2026
Be sure to join us. See you there!
Speakers
Gage Johnston
Marketing Manager
Franke Coffee Systems Americas
As Marketing Manager at Franke Coffee Systems, Gage leads research, insights, and thought leadership initiatives to shape product strategy. He specializes in delivering innovative, data-driven solutions that enhance the coffee experience. His work bridges industry trends with customer needs across many channels like OCS, QSR, and Convenience. He is passionate about helping partners unlock new value through strategic innovation.
Gary Arwin
President
Gator Refresh
Gary Arwin is the President and Owner of Gator Refresh (formerly Gator Vending), a Central Florida–based full-service refreshment solutions provider since 2007. He has guided the company’s evolution—expanding from traditional vending into micro-markets, office coffee, tea, pantry, and water services—while embracing cutting-edge technology to enhance client experiences.
Taylor Vaughan
CEO
SPG Vending Solutions
Taylor Vaughan is the CEO of SPG Vending Solutions and co-founder of Company Coffee Shop. She began her entrepreneurial journey in her early 20s with just one coffee brewer and has since grown both businesses into trusted providers of vending, micro-market, pantry and office coffee services across the Dallas–Fort Worth market. With more than 15 years of industry experience, Taylor is passionate about innovative break room solutions, turn-key pantry programs, and personalized customer service. She believes that coffee brings people together and focuses on fostering strong, positive relationships with her employees, customers, and community. Under her leadership, SPG and CCS have expanded through technology-driven operations, thoughtful revenue diversification, and meaningful community partnerships, while she continues to champion women-owned businesses and innovation in the industry.
Patrick McGinty
VendVue
.
Patrick McGinty is a 20-year veteran of the vending industry who built a 2,000-machine vending company from the ground up. Today, he leads VendVue, a nationwide sales and marketing company operating in over 300 markets, helping operators secure high-value locations every day. Patrick has assembled a dedicated sales team focused on connecting operators with real opportunities through VendVue’s innovative membership program, which delivers sales and marketing support along with account placements for a one-time fee—revolutionizing the traditional third-party management model. His mission is simple: empower operators to grow faster, keep more of their profits, and scale their businesses with confidence.
Dan Welch
World Cup Coffee
.
World Cup Coffee is an OCS based in Portland, Oregon. World Cup began when Don Welch purchased the business in 1985. At that time OCS was all about how cheap you could get Folgers, Yuban & MJB in an office along with can cream & sugar. Don decided to differentiate by offering the best service at a competitive price. Once established we began to improve on the quality of products offered. The Micro-Roaster trend was beginning, and World Cup went along for the ride. To further improve our quality in 1993 we began roasting our own coffee and opened a few retail shops. During Covid we closed our shops and reformulated to offer more pantry service, snacks and micro-markets. Today, Portland is recovering, moving in the right direction and under the leadership of Dan Welch – World Cup is growing again.
