Trending in Unattended Retail – Smart Markets and More
Discover how unattended retail is revolutionizing convenience services, with cutting-edge technology, theft mitigation strategies, and insights from industry leaders on boosting performance and profits in this fast-growing market.
March 06, 2025
8:00 PM UTC
1 hour
Sponsored by
This event was originally held on March 6, 2025 and is now available for on demand viewing.
Unattended retail is reaching new heights. The acceptance by consumers, both in and out of the workplace continues to grow. Revenue reports from operators are highly favorable. While theft remains a issue, a new breed of smart markets along with theft mitigation features in existing markets is improving the overall “shrink” situation. Meanwhile, technology, often driven by AI, is propelling the industry forward.
This webinar will focus what is trending in the world of unattended retail – looking at all aspects of this fast-growing convenience services channel. Some of the biggest players on the technology and equipment side of the industry will weigh in and discuss their solutions with a focus on maximizing operator performance and profits. Our panel of operators will give us a front line look at the unattended retail market – discussing challenges and opportunities from their perspective.
Speakers
Tony Danna
Vice President of Small Business and GM of Cantaloupe Go Markets
Cantaloupe Inc.
Tony Danna is the Vice President of Small Business and GM of Cantaloupe Go Markets. Prior to Cantaloupe, he started at Three Square Market in 2016 and spent five years building the business in the UK and Europe. He was promoted to President in January 2022, and led Three Square Market through its acquisition by Cantaloupe in December of 2022.
Shaun Dayton
Operations Manager at Canteen of Northern California
Canteen of Northern California
Shaun is the Operations Manager at Canteen of Northern California, overseeing vending, micro markets, and office coffee services. With a strong focus on innovation, he has led the adoption of smart market technology and Cantaloupe’s Seed platform to drive efficiency and growth. Under his leadership, Canteen has streamlined operations, leveraged remote price changes, and enhanced customer experiences through advanced vending solutions.
Tom Vogt
Vice President of Micro Markets and Vending
AVS Companies
Tom Vogt is the Vice President of Micro Markets and Vending at AVS Companies, a leading distributor of vending, micro market, amusement, and gaming equipment. Bringing decades of expertise in the unattended retail industry, Tom was formerly the owner of Midwest Equipment Supply (MES), which was acquired by AVS Companies in 2016. As a respected industry leader, he remains at the forefront of innovation, driving advancements in micro markets, vending, and self-service retail solutions. His deep knowledge and commitment to emerging technologies, along with providing dedicated support for operators, continue to shape the future of the industry.
Paul Ihn
VP of Product Strategy and Operations
Natural2Go/ VendTech
Paul Ihn is Naturals2Go's technology and innovation leader, setting the global standard for unattended retail with world-class technology that matches the organizations best-in-class service. Paul’s education includes a BA in Biological Aspects (Pre-Med) from the University of Milwaukee-Wisconsin, a B.S. in Biomedical Engineering at Marquee University and an MOT at the Carlson School of Business Management. Paul was employed as a VP of Engineering and Operations at Chicago Metallic from June 2009 to November 2012. From November 2012 to April 2022, Paul worked at the Wittern Group as a VP of Engineering and Operations and in April 2022, Paul became employed by Naturals2Go/ Vend Tech International Inc. in his current role and is a member of the executive team.
Orrin Huebner
Consultant
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Orrin Huebner is a highly respected consultant in the Convenience Services industry, bringing decades of experience as an owner-operator and industry leader. As an intermediary for mergers and acquisitions, he helps businesses navigate growth, transitions, and strategic opportunities.
Having managed and served in every role in pantry and refreshment services—from independent ownership to overseeing $45 million in revenue for a major corporation—Orrin has built companies from the ground up, improved profitability, and mentored the next generation of industry leaders. His success comes from developing proven strategies, adapting to market changes, and uncovering profitable opportunities.
“If you're looking to grow, sell, or optimize your business, I can help you achieve results. Let’s work together,” said Huebner.
Linda Becker
Editor-in-Chief
Automatic Merchandiser/VendingMarketWatch.com
Linda Becker is editor-in-chief of Automatic Merchandiser and VendingMarketWatch.com. She has more than 20 years of experience in B2B publishing, writing, editing and producing content for magazines, websites, webinars, podcasts, newsletters and eBooks, primarily for manufacturing and process engineering audiences. She has developed and hosted conference programming for several tradeshows and conferences. Since Automatic Merchandiser and VendingMarketWatch.com, she has developed a new appreciation for the convenience services industry and the essential role it plays.
Bob Tullio is a content specialist, speaker, sales trainer, consultant and contributing editor of Automatic Merchandiser/VendingMarketWatch.com. He advises entrepreneurs on how to build a successful business from the ground up and specializes in helping suppliers connect with operators in the convenience services industry – coffee service, vending, micro markets and pantry service specifically.
Subscribe to Automatic Merchandiser's podcast, Vending & OCS Nation, hosted by Tullio and designed to make your business more profitable.
For more information on the services that Tullio offers to operators and suppliers, visit www.tulliob2b.com or contact him at [email protected].
