Exclusive Podcast: An Industry In Trouble? If We're Not On Board With Customer Engagement, We Might Be

Industry consultants and veterans Paul Schlossberg and Allen Weintraub discuss the 2013 Customer Engagement Technology World expo and its relation to the vending, OCS and micro market industries. Schlossberg and Weintraub lay out the reasons the industry faces the fear of falling behind in customer engagement and they offer advice to operators looking towards the future: engage your customers through smartphones and loyalty programs. Listen to the podcast.