In this 20-minute podcast, industry consultants and veterans Paul Schlossberg and Allen Weintraub clearly lay out the reasons the vending, OCS and micro market industries need to use smartphones and technology in order to create customer engagement. Schlossberg and Weintraub discuss the hard fact that if you don't keep your customer engaged, they will find other business. Ultimately, the industry has an opportunity to set up a digital communication process - will we fall behind? The answer is "no" if we act now.
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