- Request itemized invoices from the company doing repairs. An operator needs to know what he is paying for and the parts being used.
- Take a close look at the repairs being returned. Watch for repairs that show melt points from a heating iron on the motor case. It means that the repair company has probably used a worn gear and glued the motor back together instead of replacing it.
- Pay attention to the belts being used. Look closely at the sides' top and the texture of the belts. Experienced techs can tell if the belts are OEM or aftermarket. Aftermarket belts will not always provide the service and performance needed to keep equipment in operation.
- Look for companies that always replace drive belts, drive rollers and stacker belts with new OEM products. Failure to do this is virtually guaranteeing failure in the near future.
- Make sure oscillators' coils in the lid assemblies are being replaced if they are broken. Do not let a repair company simply glue the broken part together. It will not stand up in service.
- Ask the repair center what their standard procedure is when repairing control/display boards. Do they replace the software battery and battery holder? Is the software automatically updated to the latest revision?
- A 2-week turnaround is something an operator should expect from an authorized service center. The company needs its equipment back in service within a short time frame.
- Increased REV's (repair exceeds value) can mean that the repair company does not want to repair the product for the flat rate price. If you see a number of units being returned or your REVs increase after a new flat rate contract takes effect, take a closer look.
- Search for a company that does all repairs in-house. The customer will only have to deal with one supplier and not two or three.
- Find a partner that has adopted technology; the information that can be derived is essential in helping you make better business decisions. Following a coin mech's history can determine whether or not something needs to be replaced, if the repair exceeds value or that a particular technician needs some additional training.
- Repeat service calls due to outdated software revisions, trying to extend the life of old parts or using cheaper aftermarket parts causes increased expense for the vending company.
A vending company requires an authorized, competent partner to keep its business running at top efficiency.
Remember, there is truth to the old adage, “you get what you pay for.” Look at the big picture, not the short term. Can you really afford to do business with an unauthorized company?
When you look at the actual price you are paying, the answer 99 percent of the time is a resounding “no!” Follow these guidelines and you will definitely see an increase in your performance and profits.
Mark Stolley is the founder and president of Changer Services in Minneapolis/St. Paul Minn., a part of RPS Holdings. He can be reached at email@example.com or 651-405-0959.