Hometown/TriCity is also open to creative energy saving ideas. "Recently, a 'Going Green' location committee asked us to remove the bulbs in their vending machine," said Martin. "And we did."
Where the future lies
Hometown/TriCity is no longer approaching high schools, which were once great locations, due to current and pending restrictions involving vending. However, Walsh has identified colleges as a place that may fill the niche. "Colleges are a key market for the upcoming year," said Walsh. Hometown/TriCity has recently begun adding credit and debit acceptors, in preparation for young adults at these locations who don't carry cash. "When you're going after the market we're looking for, it (cashless) is critical," said Walsh. He also sees large health care facilities as offering a similar opportunity for growth.
At the same time Hometown/TriCity is adding cashless, it's also looking at investing in DEX handhelds. "I'm looking for something that can tie everything into one," said Bob Daly.
At Hometown/TriCity, the focus remains largely on the customers, in servicing the account, but also in marketing the Hometown/TriCity to the customer. Walsh has found ways to package traditional vending service that make it stand out to the customers, and them managers make the programs happen.