September 26th Webinar: State of the OCS Industry

Sept. 26, 2023
This Automatic Merchandiser/ webinar will look at the latest State of the OCS Industry Report, focusing on some core numbers and some clear trends that are emerging, along with important steps that operators are taking to succeed.

This event was originally held on September 26, 2023 and is now available for on demand viewing.
Sponsor: Marco Beverage Systems & Franke Coffee Systems
Duration: 1 Hour

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No other channel in the convenience services industry has been affected by the pandemic as much as office coffee service. This Automatic Merchandiser/ webinar will look at the latest State of the OCS Industry Report.

We will focus on some core numbers, but even more, on some clear trends that are emerging along with important steps that operators are taking to succeed.

  • Sustainable products – critically important?
  • Pantry service and micro markets – now embraced by OCS – Is it a good fit?
  • Higher-end water systems and ice machines
  • Growth of bean-to-cup brewers
  • Are pods gaining ground?
  • Is drip coffee still relevant?
  • Trend toward locally sourced products
  • Increased interest in espresso and specialty coffee
  • Impact of industry consolidation
  • How OCS operators are selling coffee service in today’s market
  • Importance of online ordering
  • Growth of cold brew
  • Sustainable coffee and other environmental issues
  • Formulas for OCS success in 2024

Be sure to join us. See you there!

Sponsor Panelists

Tim Cox
Marketing Manager
Franke Coffee Systems
Tim Cox is Marketing Manager for Franke Coffee Systems. He is a food and beverage professional with over 15 years of experience focusing on beverages and Specialty Coffee. With a career spanning diverse roles ranging from multi-unit retail management, restaurant ownership, product development for national brands, and marketing, Tim has developed his experience across multiple channels, including Specialty, QSR, and Convenience. In his role at Franke Coffee Systems, Tim is responsible for research & insights as well as product management. Tim lives with his wife and three children in the greater Nashville Metropolitan Area. When he’s not working to help more people access better coffee, Tim enjoys spending time with his family, hiking, mountain biking, and cooking.Operator Panelists

Shawn Vargo - President/CEO at 3rd Coast Coffee Service - Elyria, Ohio

Shawn has been working in office coffee service for about 25 years. He started in the OCS business at The Cuyahoga Group / Canteen in Cleveland where he was the director of office coffee services and, for 10 years, helped build and develop the OCS program. After 10 years, Shawn decided to start his own OCS company – 3rd Coast Coffee. 3rd Coast Coffee is now the leader in bean-to-cup coffee systems in northeast Ohio. 3rd Coast Coffee is a De Jong Duke authorized dealer. 
Dan Welch | President | World Cup Coffee
World Cup Coffee is an OCS based in Portland, Oregon. World Cup began when Don Welch purchased the business in 1985. At that time OCS was how cheap can you get Folgers, Yuban & MJB in our office along with can cream & sugar. Don decided to differentiate by offering the best service at a competitive price. Once established we began to improve on the quality of products offered. The Micro-Roaster trend was beginning and World Cup went along for the ride. To further improve our quality in 1993 we began roasting our own coffee and opened a few retail shops. During Covid we closed our shops and reformulated to offer more pantry snacks and micro-markets as the city is still in the beginning of opening up again. Today we pleased to say are well above our Pre-Covid numbers and have a strong staff.
Judson Kleinman - Founder and CEO at Corporate Essentials, Parsippany, New Jersey 
Began his professional career in the OCS industry in 1985 with Cory Foods. Successfully ran operations in NY and RI for ARA. Started Corporate Essentials in 1996 and helped grow it into a market leader in NY/NJ.
Molly Rogers
Managing Editor
Automatic Merchandiser
Moderator: Bob Tullio
Contributing Editor, Automatic Merchandiser/
Tullio B2B
Bob Tullio is a content specialist, speaker, sales trainer, consultant and contributing editor of Automatic Merchandiser/ He advises entrepreneurs on how to build a successful business from the ground up and specializes in helping suppliers connect with operators in the convenience services industry – coffee service, vending, micro markets and pantry service specifically.Subscribe to Automatic Merchandiser's new podcast, Vending & OCS Nation, hosted by Tullio and designed to make your business more profitable.For more information on the services that Tullio offers to operators and suppliers, visit or contact him at [email protected].Sponsored by: