September 19th Webinar: How technology is driving OCS

Sept. 19, 2023
Join Automatic Merchandiser and on September 19 for a live webinar that will explore OCS technology trends, customer expectations and how OCS technology can help operators increase revenue. Sponsored by DTG Power.

This event was originally held on September 19, 2023 and is now available for on demand viewing.
Sponsor: DTG Power
Duration: 1 Hour

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This Automatic Merchandiser/ webinar will explore:

  • Current customer expectations – post pandemic.
  • The advancement of single cup technology.
  • Is the glass pot drip brewer a relic?
  • Compelling OCS technology – what resonates?
  • OCS technology trends.
  • How technology increases OCS revenue.
  • Do bells and whistles generate more profit?
  • How technology can mean sustainability in OCS.
  • How to use OCS to sell technology.
  • Why technology is important in OCS.
  • Is there a downside to technology in OCS?
  • How technology can lower service costs.
  • Why water and ice technology are surging forward.
  • Advances in cold brew technology.
  • How operators can leverage DTG solutions to create new opportunity.

See you there!

Sponsor Panelists

Anthony Antonuccio
Senior VP Product & Marketing
Anthony is a business-minded technology product executive with expertise in leading innovative organizations through complex startup, turnaround, and growth environments. He drives global product rollouts for DTG along with managing marketing, engineering and logistics for new and existing products.His unique ability to visualize and execute a project from ideation to commercialization is unparalleled. A calm, balanced and creative professional, Anthony is a key member of the executive team at DTG, and his strengths have contributed to the company’ s overall success and growth.

Operator Panelists

Kim Miros - Owner of DAC Total RefreshmentsKim Miros is fairly new to convenience services. Her first career was as an educator, teaching elementary and high school for 18 years. Her passion was teaching at-risk teenagers and preparing students for their standardized exams for graduation. She resigned from teaching in 2017 to take on a totally different career path as an entrepreneur. Kim purchased Drop A Coin Vending and has grown the business from two routes to five routes and from having only vending machines with no VMS to vending, micro markets, and office coffee. With her company’s ongoing growth, she changed the branding and name to DAC Total Refreshments.
Norman Scalf - Co-Owner of DAC Total Refreshments

Norman Scalf is an accomplished individual with eight years of military service. Norman specialized on the AH-64 Apache and crewed on Blackhawks. He specializes in facility automation layout for efficiency and ergonomics. Norman holds a bachelor’s degree in construction management from Georgia Southern University and an associate’s degree in auto cad, electronics and automation from South Georgia University. With an engineering and architectural background, Norman played a pivotal role in constructing facilities such as Dollar Tree Distribution and Crider Foods. His recent career move has been to become co-owner of DAC Total Refreshments in Ocala, Florida. Norman has spearheaded the development of the new office coffee line of the business, while growing the micro market routes of the business.

Paul Tullio - Vice President of Sales, Five Star Food Service
Paul Tullio is an accomplished professional with two decades of industry experience, currently holding the position of Vice President of Sales for the South within the Refreshment Services Division of Five Star Food Service.
Justin Steuber - Customer Success Director - Associated Services
Justin Steuber is the Customer Success Director at Associated Services in Northern California. He received his business administration degree from the University of Nevada, Reno. Justin was chosen as one of Automatic Merchandiser's top "40 Under 40" professionals in the industry for both 2021 and 2022. Associated Services is a leading OCS and Pantry service provider for the San Francisco Bay Area.
Lacie Michael
Operations Specialist
Lacie Michael is an Operations Specialist with Eurest, the contracted F&B provider for ExxonMobil in Houston, TX. She manages two Starbucks locations, the on-site cafe and a DTG Barista PowerStation, on the sprawling 17 building campus.Having worked for Eurest for the past 10 years, Lacie is a valued member of the team bringing her positive attitude and finely honed management skills to the job. A native of Houston, Lacie works tirelessly to enhance the employee experience.
Molly Rogers
Managing Editor
Automatic Merchandiser
Moderator: Bob Tullio
Contributing Editor, Automatic Merchandiser/
Tullio B2B
Bob Tullio is a content specialist, speaker, sales trainer, consultant and contributing editor of Automatic Merchandiser/ He advises entrepreneurs on how to build a successful business from the ground up and specializes in helping suppliers connect with operators in the convenience services industry – coffee service, vending, micro markets and pantry service specifically.Subscribe to Automatic Merchandiser's new podcast, Vending & OCS Nation, hosted by Tullio and designed to make your business more profitable.For more information on the services that Tullio offers to operators and suppliers, visit or contact him at [email protected].
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