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Startup Wins with Unique Products
Chicago-area vending operation uses connections in foodservice to source specialty products with great success.



Co-owners Steve Kritz, left, and Jeff Shapiro run S&O Vending
Co-owners Steve Kritz, left, and Jeff Shapiro run S&O Vending with professionalism and attention to account demographics, while still working full-time jobs outside the industry.
Stocking specialty products
Stocking specialty products such as Marinela and Bimbo pastries quadrupled sales at one account.
Artuno Cortes has been a route driver at S&O Vending for four years
Artuno Cortes has been a route driver at S&O Vending for four years. He’s bilingual, which helps at accounts with Hispanic employees.
S&O moved into its current 1,000-square-foot warehouse in 2007
S&O moved into its current 1,000-square-foot warehouse in 2007. The loading dock was a selling point for the location, which doubles as an office.
Jeff Shapiro sells single-cup service
Jeff Shapiro sells single-cup service to an account by holding a free on-site tasting for the employees.
Green’ products

When approached by the account, Shapiro and Kritz investigated the availability of kosher products and found there were more available than they expected. For instance, many Snyder’s of Hanover products are kosher.

“Since we’re already doing one, it opens doors for us to pick up similar environments, especially if we are doing it well,” noted Shapiro.

Not all specialty requests are available. And not all that are available will sell. Hence, S&O relies on drivers as the eyes and ears of the company at locations to indicate which items aren’t working and which should be tried. Route drivers are given freedom to select some products themselves.

A newly-installed remote monitoring system is making it easier to determine profitable product selections.

RESTAURANT GIVES THEM BUYING CLOUT

Because Shapiro manages a large restaurant, he is able to negotiate better prices for some products in his vending operation.

Shapiro and Kritz also make use of manufacturer supplied promotional items. S&O places stickers on bottles and snacks that customers can use to claim branded hats, mugs, or other promotional items.

While neither Shapiro nor Kritz has ever measured whether these promotions increase sales, they know it raises morale. “It’s giving back to the everyday guy,” said Shapiro.




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