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That account, which has two carousel food machines, two bottle beverage machines, one can beverage machine, a post-mix cup beverage machine, a coffee machine, two snack machines and a bill changer, now does about $250,000 per year, Pugh said.
COVERING THE ROLE OF A FULL-TIME ATTENDANT
Normally, the company assigns a full-time attendant for an account of that size. Williams, with her outstanding organizational and interpersonal skills, is able to service the account in two hours as part of her daily routine. Hence, the account is exceptionally profitable for the company.
Williams realized that with the bigger truck, she could service more stops. One day, she heard that people were visiting a closed textile plant in the area. She found out that an out-of-state automotive product manufacturer was going to operate the plant, so she told Pugh. It soon became one of her stops.
“Whenever I hear anything, I call Larry or Jimmy and say we better get in there,” she said.
“Early on, we recognized that she liked to make money,” Pugh said of Williams. This translated into exceptional dedication. “If they (people at the location) are working, she fills the machines,” said. He said Williams asks him when bids are coming up for renewal at accounts they are hoping to get.
KEY DRIVER TRAIT: SELF CONFIDENCE
The biggest challenge of all for Williams is one faced by many working mothers: balancing her time between work and family. “You’ve got to keep your people happy,” she said. To her, this includes customers, co-workers and her immediate family. Williams feels lucky that she has a job that allows her the flexibility to manage her time as she sees fit.
“If I look good, Larry and Jim look good, and they’re so good to me. I want to be able to do such a good job,” she said. “I want them to be happy with the choice they made.”
“She does it without having to be asked or told,” said Pugh. “She takes the initiative herself. She’s always looking for new business. She’s always watchful for any activity in her market.”
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