VendCentral has launched a new web-based mobile app. Designed as an additional offering to vending customers, the app, named MR1 (or Mobile Request 1), will allow customers to have a direct link to the vending company, being able to request refunds, report machine problems, ask for new products and provide feedback from the convenience of any smart phone.
Vending companies engaging MR1 will have a QR code sticker on their vending machines next to the standard support phone number. If a customer experiences any type of problem, they can simply scan the QR code with a smart phone and immediately access a mobile optimized website featuring simple action buttons, such as “request a refund,” “report a machine issue,” and “request your favorite item.”
MR1 is available to vending companies for a nominal startup fee and monthly subscription cost. VendCentral handles all setup and design that is needed to establish the dedicated mobile website for each involved company. Beyond the standard service requests, vending companies can also utilize the app to promote any social networking sites and to link to the full company website.