Cantaloupe Systems’ Anant Agrawal Claims Pre-Kitting Allows A Vending Operator To Meet Customer Needs Better

Anant Agrawal, chief marketing officer at Cantaloupe Systems, argues that pre-kitting, in combination with remote machine monitoring, is an important tool for enabling a vending operator to stock the products that customers want in the machines. He makes his comments in response to those by a vending operator that were presented in a podcast on Dec. 23, 2009. Agrawal claims customers recognize good customer service when their supplier shows an aptitude to anticipate customer demands.