MALVERN, Pa.--(BUSINESS WIRE)--USA Technologies, Inc., a leader of wireless, cashless payment and M2M/IoT solutions for small-ticket, self-serve retailing industries, today announced that it has added Downey Vending, Inc., a member of the Canteen Franchise Group, to its growing list of ePort Connect® customers connecting 100 percent of their machines for cashless payments and telemetry. In addition, the Company has signed up for USAT’s Premier Support Services program, which provides customers with access to a bundle of premium, best-in-class support services including marketing assistance and funding, deployment planning, project resources and installation support and optimization. Downey is leveraging the USAT’s Premier Services program to accelerate deployment, leverage USAT’s KnowledgeBase and professional advisors, and increase consumer awareness through marketing planning and support.
“The demand for cashless payment options in Southern California made upgrading to cashless technology an imperative. We were already seeing impressive results on previous deployments, and with the excitement around mobile payments building, we knew we shouldn’t hold off any longer,” said David Baker, regional vice president at Downey Vendors. “We needed a partner that could help us equip all of our machines with best-in-class cashless technology, guide the implementation and manage all aspects of our vending technology infrastructure. USA Technologies not only allows us to use the newest and most reliable technology, but its Premier Support Services makes sure we are optimizing time and money for the best result. For us, USA Technologies is a perfect partner.”
Downey recognized early on that connecting its machines to USAT’s ePort Connect service for cashless payments was a critical enhancement needed to service its customers in the Greater Los Angeles region. Downey’s existing ePorts show cashless transactions at an average of 44 percent higher than regular cash transactions. Access to USAT’s KnowledgeBase for payment trend information illustrated that demand for a cashless payment option for snacks in the LA market was two percent higher than the national average, validating that the market justified the upgrade. USAT’s Premier Services program provides Downey with the planning know how, marketing strategy and skilled labor that they need to connect even their oldest machines to the power of the ePort Connect network. In just four months, new installations are already seeing a significant bump in the average ticket with cashless transactions 50 percent higher than average ticket for cash.
“Every day, more and more consumers are expecting cashless and NFC/mobile technologies on the unattended equipment they encounter," said Jim Turner, Vice President of Deployment Services, USA Technologies. “Some operators are connecting 100% of their machines to the ePort Connect Service for cashless and telemetry so they are better equipped to meet this expectation while increasing revenue and participation at the same time. We believe that USAT’s Premier Support Service takes the guesswork out of it, speeds up deployment so customers can enjoy the benefits faster and empowers our customers with marketing know-how and resources. Everyone wins.”
