USA Technologies, Inc. (USAT) is pleased to announce that it has been awarded the Frost & Sullivan 2014 North American Customer Value Leadership Award in Financial Services and Retail M2M Communications. Based on Frost & Sullivan's Best Practice Research findings, each year Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products, according to the release.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as visionary innovation, competitive strategy, leadership, technology and product development.
According to the release, the award recognizes USA Technologies' inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
"By delivering an impressive range of technologies and services to its customers, USA Technologies has achieved ‘preferred provider' status in next-generation cashless payments solutions for the self-serve retail/POS industry," stated Vikrant Gandhi, principal analyst, Mobile and Wireless Communications, Frost & Sullivan, in a prepared statement. "Unlike other traditional hardware vendors and commercial merchant acquirers, USA Technologies understands the unique requirements of its customers and offers highly compelling, best-in-class solutions that allow customers to fully leverage the benefits of a connected, cashless payments architecture."
"We are thrilled to receive this prestigious award from Frost & Sullivan," said USA Technologies chairman and chief executive officer, Stephen P. Herbert. "The fact that it points to our longstanding commitment to customer service and customer-driven innovation makes the award especially important to us. It's also a testament to the many groundbreaking accomplishments of the USA Technologies' team that has served to awaken and shape the model for cashless payment, M2M telemetry and consumer engagement services in self-serve retail."