Elliot Maras, editor of Automatic Merchandiser, notes in his blog that refreshment service operators who are committed to customer service can find innovative tools to meet customer needs, including things like the countertop cold drink dispenser that has fallen by the wayside. Maras relates how one operator did not give up on the concept after the Coca-Cola Co. discontinued its Breakmate program. The end result has been a win-win. To read the blog, click here.