A panel discussion on leveraging technology in OCS operations will be held at the National Automatic Merchandising Association (NAMA) CoffeeTea&Water 2011.
Led by Michael Kasavana, Ph.D., CHTP, NCE5, NAMA endowed professor at The School of Hospitality Business at Michigan State University, this session, sponsored by Bank of America Merchant Services, will be held 10 a.m. to 11:30 a.m. Wednesday, Oct. 19, during NAMA’s blockbuster CoffeeTea&Water event Tuesday through Thursday, Oct. 18 to 20, at Bally’s resort in Las Vegas.
“Every business needs a technology roadmap and this fast-paced session identifies several critical applications that can help operators gain a competitive advantage, improve productivity, and enhance profitability," said Dr. Kasavana in a prepared statement. "It also is designed to provide operators with an overview of new approaches to payment systems, loyalty programming, logistics, and supply chain management processes. Presentations on these topics will be provided by knowledgeable coffee, tea, and water industry suppliers."
For additional education sessions, more details about the show, or to register, visit www.namacoffeeservice.com.
Editor’s Insight: This is one of several highly valuable education sessions at the CoffeeTea&Water event this month. The coffee service industry has more products than ever, and technology has given coffee service operators ways to operate more efficiently and to market more effectively. Operators need to be better educated to be successful. Hence, they should take advantage of educational opportunities. 10-07-11 By Elliot Maras
