July 2009

Chart 1: OCS revenues — 10-year history
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Coffee Service

Recession Tests Management Skills

July 15, 2009
The party is on hold, but it’s by no means over. A recession has shaken the U.S. economy and tripped the OCS industry’s 4-year growth curve, but operators and suppliers remain...
Angel Roman, left, and his father, Luis Figueroa, are also from New York. They join Frank in front of a delivery truck bearing a patriotic logo. Many of the company’s customers moved to Florida from the New York metro area.
Angel Roman, left, and his father, Luis Figueroa, are also from New York. They join Frank in front of a delivery truck bearing a patriotic logo. Many of the company’s customers moved to Florida from the New York metro area.
Angel Roman, left, and his father, Luis Figueroa, are also from New York. They join Frank in front of a delivery truck bearing a patriotic logo. Many of the company’s customers moved to Florida from the New York metro area.
Angel Roman, left, and his father, Luis Figueroa, are also from New York. They join Frank in front of a delivery truck bearing a patriotic logo. Many of the company’s customers moved to Florida from the New York metro area.
Angel Roman, left, and his father, Luis Figueroa, are also from New York. They join Frank in front of a delivery truck bearing a patriotic logo. Many of the company’s customers moved to Florida from the New York metro area.
Coffee Service

Single-cup Wins Big in Tampa, Fla.

July 15, 2009
Community Refreshments, a Tampa, Fla. operation, was able to double coffee sales in a challenging market by understanding the unique benefits of the different single-cup systems...
Coffee Service

How to Pay OCS Sales People

July 15, 2009
What is the best way to compensate an OCS sales person? Veteran OCS operators offer a variety of answers to this question.
At left, Steve Silha, LaVazza, Mike Jones, john conti Coffee Co., Kevin Daw, KNJ Sales, and Paul Schindelar, Kraft Vending & OCS address the gathering.
At left, Steve Silha, LaVazza, Mike Jones, john conti Coffee Co., Kevin Daw, KNJ Sales, and Paul Schindelar, Kraft Vending & OCS address the gathering.
At left, Steve Silha, LaVazza, Mike Jones, john conti Coffee Co., Kevin Daw, KNJ Sales, and Paul Schindelar, Kraft Vending & OCS address the gathering.
At left, Steve Silha, LaVazza, Mike Jones, john conti Coffee Co., Kevin Daw, KNJ Sales, and Paul Schindelar, Kraft Vending & OCS address the gathering.
At left, Steve Silha, LaVazza, Mike Jones, john conti Coffee Co., Kevin Daw, KNJ Sales, and Paul Schindelar, Kraft Vending & OCS address the gathering.
Coffee Service

Coffee Summit Delivers Once Again

July 15, 2009
Some thought it was mission impossible. Could the NAMA Coffee Summit, which shattered expectations in terms of quality and attendance last year, deliver a repeat performance in...