Comments on: To Ms. Marianne Hind, Ann Michaels and Assoc. re: comment on performance management http://www.vendingmarketwatch.com/blog/2008/09/17/to-ms-marianne-hind-ann-michaels-and-assoc-re-comment-on-performance-management/ Just another WordPress weblog Wed, 17 Mar 2010 19:22:50 +0000 http://wordpress.org/?v=2.3.3 By: Dave McCaffrey http://www.vendingmarketwatch.com/blog/2008/09/17/to-ms-marianne-hind-ann-michaels-and-assoc-re-comment-on-performance-management/#comment-210 Dave McCaffrey Mon, 22 Sep 2008 19:40:00 +0000 http://www.vendingmarketwatch.com/blog/2008/09/17/to-ms-marianne-hind-ann-michaels-and-assoc-re-comment-on-performance-management/#comment-210 Dear PaidToShop: I think what I am suggesting is the employer of those employees noted for performance issues by a shopper only know the issue happened, not WHY the employee did not perform as hoped for (or trained) by the company. Same might be said of your shoppers? Some do very well, and some not so well. More than likely you know which group is which, but do you know WHY they were not equal to the task? They all went through the same hiring/enrollment process, right? How come "some do....but others (larger %?) don't". It may have to do with job fit, which is a combination of learning skill, behavioral traits, and interest levels of the individual, and how they match those successful in the job. Dear PaidToShop: I think what I am suggesting is the employer of those employees noted for performance issues by a shopper only know the issue happened, not WHY the employee did not perform as hoped for (or trained) by the company.

Same might be said of your shoppers? Some do very well, and some not so well. More than likely you know which group is which, but do you know WHY they were not equal to the task? They all went through the same hiring/enrollment process, right?

How come “some do….but others (larger %?) don’t”.

It may have to do with job fit, which is a combination of learning skill, behavioral traits, and interest levels of the individual, and how they match those successful in the job.

]]> By: Paid To Shop http://www.vendingmarketwatch.com/blog/2008/09/17/to-ms-marianne-hind-ann-michaels-and-assoc-re-comment-on-performance-management/#comment-208 Paid To Shop Sat, 20 Sep 2008 17:57:42 +0000 http://www.vendingmarketwatch.com/blog/2008/09/17/to-ms-marianne-hind-ann-michaels-and-assoc-re-comment-on-performance-management/#comment-208 Totally agree that mysteryshoppers are there only to provide objective overview of performance. There is however, some degree of possibility of finding out "why" if the parameters of the mysteryshop are wide enough. Mysteryshoppers report what the company ask for. If the company does not ask for the "why" it will not be noted by the mysteryshopper. Paid To Shop http://paidtoshop.zoxic.com Totally agree that mysteryshoppers are there only to provide objective overview of performance.
There is however, some degree of possibility of finding out “why” if the parameters of the mysteryshop are wide enough.
Mysteryshoppers report what the company ask for.
If the company does not ask for the “why” it will not be noted by the mysteryshopper.

Paid To Shop http://paidtoshop.zoxic.com

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