Comments on: Are Performance Reviews an endangered species? (Chapter II) http://www.vendingmarketwatch.com/blog/2008/09/16/are-performance-reviews-an-endangered-species-chapter-ii/ Just another WordPress weblog Thu, 11 Mar 2010 16:26:07 +0000 http://wordpress.org/?v=2.3.3 By: Marianne Hynd, Ann Michaels & Associates http://www.vendingmarketwatch.com/blog/2008/09/16/are-performance-reviews-an-endangered-species-chapter-ii/#comment-205 Marianne Hynd, Ann Michaels & Associates Wed, 17 Sep 2008 11:37:50 +0000 http://www.vendingmarketwatch.com/blog/2008/09/16/are-performance-reviews-an-endangered-species-chapter-ii/#comment-205 Employee performance management is an important step, as mentioned in this article, for many reasons. In addition to the performance management successfully used by best in class companies, many turn to objective measures of employee performance as well, including mystery shopping programs. Used correctly and positively, this type of program can measure employee performance on an ongoing basis, allowing managers to provide feedback and additional training where needed as issues arise versus waiting for a performance review. In my experience, many companies use mystery shopping programs for ongoing monitoring, feedback for performance reviews, and bonuses or incentives. I look forward to next quarter's discussion of the connection between productivity, turnover, and job match. Employee performance management is an important step, as mentioned in this article, for many reasons. In addition to the performance management successfully used by best in class companies, many turn to objective measures of employee performance as well, including mystery shopping programs. Used correctly and positively, this type of program can measure employee performance on an ongoing basis, allowing managers to provide feedback and additional training where needed as issues arise versus waiting for a performance review.

In my experience, many companies use mystery shopping programs for ongoing monitoring, feedback for performance reviews, and bonuses or incentives.

I look forward to next quarter’s discussion of the connection between productivity, turnover, and job match.

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