Adam Brant can’t take a day off without customers worrying if he is OK. During his eight years as a route driver at One Source Refreshment in Pottstown, Pa., Brant has developed close relationships, and even friendships, with his customers.
Brant’s nominator Steve Betz, operations manager at One Source Refreshment, believes customer service is Brant’s specialty. “Customers love him,” Betz said. “He’s as trustworthy as they come, and, in fact, we got a phone call this morning from a customer who called just to compliment Adam.”
Brant’s customer service has been so impressive that he recently received a promotion from his normal vending route to coffee sales specialist, a specific coffee route that requires a more hands-on relationship with customers. “I know I can count on Adam to do whatever it is we need him to do,” Betz said. “He goes above and beyond his job description and provides important feedback and input as well.”
Brant’s work ethic shows in many ways. He always maintains an increasing sales total and often gives the company leads to potential new business with people he meets on his routes. Brant also finds ways to exceed expectations, such as learning how to fix and maintain coffee equipment, not just deliver product.
Family comes first
Other than work, family is the most important thing in Brant’s life. “Adam is definitely a family man,” Betz said. “His love and loyalty towards his family is something that is also reflected in the work place.”
Brant grew up with a single mother and a brother. He is very close to his nieces and nephews and frequently talks about them while at work. He and his girlfriend of seven years, Becky, enjoy trips to the beach, fishing and watching sports together. The two plan to marry and one day have children of their own.
Brant’s kindness and work ethic have not only made him a great son, brother and uncle, but also made him a valuable employee. “Adam will always have a place at One Source as long as he wants to be part of our family,” Betz said.
This first quarter Route Driver of the Year winner, a contest sponsored by Mondelez International and Automatic Merchandiser, is a life-long route driver and customer-favorite with a passion for vending. Brant was chosen based on a numerical score tallying years as a driver, miles traveled, accidents and citations, thoroughness, customer compliments, truck condition and sales. He will receive $250 and a chance to win the grand prize, an all-expense paid trip to the 2014 NAMA OneShow.