Tony Arujo, the first office coffee service driver to be recognized as OCS Driver of the Year, exemplifies the dedication, professionalism and customer service of the best drivers, even after three decades.
“There’s not a more well-deserving individual in the industry to be honored with this award,” said Mark Steiner, president, Imperial Coffee and Services. “Tony really and truly is one of a kind.”
30-year veteran maintains great service
For the past 30 years, Arujo has been a customer service representative (CSR), the company’s term for OCS driver, at Toronto, Canada-based Imperial Coffee and Services Inc. In that time, he’s missed virtually no days of work, doesn’t resubmit invoices, is professional, and is usually one of the first people at the office in the morning.
“Tony is an absolute pleasure to be around, and is a true professional in every sense of the word,” said Steiner. “It’s not just a job to him.”
Arujo enjoys the independence of being a CSR. He likes to go at his own pace so he can maintain customer relations and get the job done the way he thinks it should be done. He is also a motorcycle enthusiast.
Contest prizes: iPad and CTW trip
As the finalist in this year’s contest, Arujo will win an iPad notebook and a trip to the National Automatic Merchandiser Association’s CoffeeTea&Water event in 2012.
Automatic Merchandiser and Kraft Vending & OCS started recognizing OCS drivers at the end of 2011. Arujo was chosen based on his score from the online nomination form on the Awards page of www.VendingMarketWatch.com. The score is based on years as a driver, miles traveled, accidents and citations, thoroughness, customer compliments, truck condition, and sales.
Please congratulate Arujo on a job well done while at the NAMA’s CTW on Nov. 13 to 15, 2012, at the New Orleans Hyatt Regency in New Orleans. La.