Anyone in business knows it’s hard to find good employees. When one displays an above average work ethic, smart managers give recognition. And that’s what happened for Steven Jenkins, route driver at Midlantic Vending in Moorestown, N.J.
First recognized at the company level as the Midlantic Vending 2009 Employee of the Year, Jenkins is now being recognized by Automatic Merchandiser and Kraft Vending & OCS as the Route Driver of the Year, second quarter winner, because of his positive and proactive attitude.
The selection is based on comments and a numerical score in areas such as: years as a driver, number of machines serviced, miles traveled, accidents and citations, thoroughness, customer compliments, truck and machine condition, and sales.
The right Attitude
“Since he started with Midlantic Vending (six years ago), he has had an unbelievably positive attitude,” said Alan Drazen, vice president and the person who nominated Jenkins. While he has his own route, Jenkins is also a relief driver or route jumper. When Jenkins sees a machine that’s not serviced to his standards, he will talk to the regular route driver, without speaking to management. As a result, the quality of all of the machines has improved.
“I’m sort of ‘OCD’ (obsessive compulsive disorder),” said Jenkins jokingly, “so everything I do has to be perfect in my eyes or I can’t walk away from it.”
Jenkins got interested in becoming a driver when he worked for UPS 18 years ago, but there were few opportunities in the area. It wasn’t until 2005, when a friend told him about an opening at Midlantic that Jenkins got a chance to fulfill his goal. “The thing I enjoy most (about my job) is making customers happy,” said Jenkins.
“Steve really looks after the company and equipment like it’s his own,” said Drazen. Midlantic has mostly branded machines in public locations, so the close attention to cleaniness and level of service is especially important.
Jenkins is flexible with his hours. He will work weekends or holidays, and stay late to prep machines if the company is behind schedule. He talks to management about ways to do his job more efficiently.
Outside of work, Jenkins is an activist for stronger “hit and run” laws in Pennsylvania. He supports House Bill 208 which includes a longer minimum sentence. “It’s near and dear to my heart,” said Jenkins. For fun, Jenkins goes to live events, like NASCAR races and baseball games.
“I’ve been in this industry for over 30 years, and I can’t think of anyone with a more exemplary spirit and who services equipment at a higher level than Steve does. It’s great to see someone like that get recognized,” added Drazen.